Salesforce Communications Cloud Architect

Acestack; Toronto; Hybrid; CAD 90.000 - 130.000; Vollzeit

Zusammenfassung

Randstad Canada is seeking an experienced Organizational Change Management (OCM) and Communications Lead to support a global network segmentation transformation for a major enterprise client. This senior role blends strategic OCM design with hands-on delivery of executive updates, digital campaigns, and roadshows.

The candidate will translate complex technical changes into clear business messaging, develop adoption strategies, and drive readiness across regions and business units in a flexible

Qualifikationen

• 7+ years of experience in Organizational Change Management, Communications, Transformation, or related disciplines.
• Demonstrated experience supporting large-scale technology, cybersecurity, infrastructure, or digital transformation initiatives.
• OCM core skills: impact assessments, stakeholder analysis, persona development, readiness assessments, and adoption planning.
• Strong verbal and written communication skills with executive communications and presentation development experience.
• Ability to translate complex technical initiatives into clear, business-focused language.
• Global exposure: experience managing communications across global stakeholder groups.
• Execution: ability to independently manage multiple deliverables in a dynamic environment.

Aufgaben

• Lead OCM planning and execution for a global network segmentation initiative.
• Conduct stakeholder impact assessments and change impact analyses.
• Develop stakeholder personas and audience segmentation strategies.
• Assess organizational readiness and identify adoption risks.
• Create change adoption, engagement, and reinforcement strategies.
• Support business readiness planning and deployment activities.
• Establish change metrics and track adoption, engagement, and compliance.
• Facilitate stakeholder workshops, focus groups, and feedback sessions.
• Identify resistance points and develop mitigation strategies.
• Develop and execute integrated communications strategies aligned with program milestones.
• Create communication plans, messaging frameworks, schedules, and engagement approaches.
• Develop communications materials (executive updates, emails, FAQs, intranet content, roadshow materials).
• Tailor messaging for technical and non-technical audiences.
• Coordinate communications across global regions and teams.
• Support program channels and stakeholder engagement forums.
• Develop readiness, training, and adoption approaches for impacted groups.
• Translate technical concepts into business messaging.
• Monitor stakeholder sentiment and provide leadership with recommendations.

Kenntnisse

OCM experience

Tech transformation

Stakeholder analysis

Communication skills

Business translation

Global exposure

Project execution

Workshop facilitation

Tools

Microsoft 365

Jobbeschreibung

We are seeking an experienced Organizational Change Management (OCM) and Communications Lead to support a large-scale global Network Segmentation transformation initiative on behalf of our enterprise client.

This 6-month contract position is responsible for developing and executing change management and communications strategies that drive awareness, readiness, adoption, and stakeholder engagement across a diverse global audience. The successful candidate will work closely with program leadership, cybersecurity, networking, infrastructure, and business stakeholders to translate complex technical changes into clear, actionable communications and change activities.

This role requires a blend of strategic thinking and hands-on execution, including developing communication plans, creating communications deliverables, conducting impact assessments, building stakeholder personas, supporting adoption activities, and driving business readiness efforts. It is suited to a senior practitioner who can operate independently, influence stakeholders, and deliver high-quality artifacts in a fast-paced technology transformation environment.

Advantages

Role Advantages

High-Visibility Global Enterprise Impact: Lead a critical, enterprise-wide security transformation program. The work directly impacts global infrastructure, networking, and security postures across multi-region business units.

Strategic Leadership Meets Creative Execution: Rare blend of strategic OCM design (impact analysis, persona building, adoption frameworks) and hands-on delivery (executive briefings, digital campaigns, roadshows).

Cross-Functional Stakeholder Reach: Work alongside senior leaders, Cybersecurity, Infrastructure, Networking, and Business Operations, offering extensive visibility across executive and technology teams.

Modern Security Domain Focus: Build domain expertise in cutting-edge enterprise tech shifts, including Zero Trust and Network Segmentation.

Industry-Leading Employer Culture: Consistently recognized as a Great Place to Work®, known for its focus on inclusion, psychological safety, and supportive employee experience.

Class AAA Headquarters: Work out of a modern, flagship 35-storey building featuring floor-to-ceiling windows, panoramic city/waterfront views, and green spaces like rooftop garden terraces.

Direct Indoor PATH Connection: Fully protected indoor access directly to Union Station (5-minute walk), connecting seamlessly to TTC Subway, GO Transit, UP Express, and VIA Rail.

Top-Tier Amenities: On-site food court (Harbour Eats), state-of-the-art fitness facility, secure bicycle storage with change rooms/showers, and immediate access to Toronto's South Core waterfront district.

True Hybrid Flexibility: Balanced modern work arrangements that support remote collaboration alongside collaborative days in a modern office setup.

Responsibilities

Key Responsibilities

Organizational Change Management

Lead OCM planning and execution for a global network segmentation initiative.

Conduct stakeholder impact assessments and change impact analyses.

Develop stakeholder personas and audience segmentation strategies.

Assess organizational readiness and identify adoption risks.

Create change adoption, engagement, and reinforcement strategies.

Support business readiness planning and deployment activities.

Establish change metrics and track adoption, engagement, and compliance.

Facilitate stakeholder workshops, focus groups, and feedback sessions.

Identify resistance points and develop mitigation strategies.

Communications Strategy & Execution

Develop and execute integrated communication strategies aligned with program milestones and rollout activities.

Create communication plans, messaging frameworks, communication schedules, and stakeholder engagement approaches.

Develop high-quality communications materials, including:

• Executive presentations & leadership updates
• Email campaigns & newsletters
• FAQs & talking points
• SharePoint and intranet content
• Awareness materials & roadshow presentations
• Stakeholder briefings & readiness communications

Tailor messaging effectively for both technical and non-technical audiences.

Coordinate communications across global regions, business units, and technology teams.

Support the creation and maintenance of program communication channels and stakeholder engagement forums.

Readiness & Adoption

Develop readiness, training, and adoption approaches for impacted stakeholder groups.

Support onboarding and engagement activities for application owners, infrastructure teams, operations teams, support teams, and security teams.

Work with technical Subject Matter Experts (SMEs) to translate technical concepts into business-focused messaging.

Monitor stakeholder sentiment and feedback to provide recommendations to program leadership.

Support rollout, stabilization, and operational readiness activities.

Governance & Stakeholder Management

Partner closely with Program Management, Cybersecurity, Infrastructure, Networking, Operations, and Business teams.

Prepare executive-level updates and governance materials.

Support leadership engagement and sponsor communications.

Contribute to risk, issue, dependency, and stakeholder management activities.

Maintain communication and change management deliverables aligned with program objectives and timelines.

Qualifications

Qualifications

Required

• Experience: 7+ years of experience in Organizational Change Management, Communications, Transformation, or related disciplines.
• Domain Focus: Demonstrated experience supporting large-scale technology, cybersecurity, infrastructure, or digital transformation initiatives.
• OCM Core Skills: Proven experience conducting impact assessments, stakeholder analysis, persona development, readiness assessments, and adoption planning.
• Communication & Engagement: Exceptional verbal and written communication skills with strong executive communications and presentation development experience.
• Technical Translation: Proven ability to translate complex technical initiatives into clear, business-focused language.
• Global Exposure: Experience managing communications across global and cross-functional stakeholder groups.
• Execution: Strong facilitation, consulting, and stakeholder engagement skills with the ability to independently manage multiple deliverables in a dynamic environment.

Preferred

• Experience supporting cybersecurity, network, infrastructure, Zero Trust, or security transformation programs.
• Specific experience with network segmentation or enterprise security initiatives.
• Prosci, CCMP, or equivalent formal change management certification.
• Professional background in large enterprise or highly regulated environments.
• Familiarity with Microsoft 365 collaboration and communications platforms.

Summary

The ideal candidate is a senior OCM and communications professional who can quickly grasp complex technology transformations, engage stakeholders at all levels of an organization, and independently deliver both strategic guidance and hands-on deliverables.

Success in this role will be defined by:

Establishing and executing an effective OCM strategy and adoption approach.

Completing comprehensive impact assessments and stakeholder analyses.

Maintaining strong stakeholder awareness, engagement, and readiness throughout the program lifecycle.

Delivering high-quality, on-schedule communications tailored to appropriate audiences.

Successfully supporting business adoption and readiness activities with minimal operational disruption.

Building strong partnerships with technical and business stakeholders across a global organization.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining its internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.