Salesforce Business Analyst

Delpath; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Delpath in Toronto is seeking a Salesforce Business Systems Analyst for a large Canadian bank contract. The role focuses on ideation, design, development, and implementation of software to evolve the Salesforce ecosystem in Business Banking.

You will analyze requirements, ensure Salesforce platform availability, and translate business needs into technical solutions while maintaining risk and compliance standards. Strong communication and collaboration with vendors are essential.

Qualifications

• 8+ years' Salesforce Business Systems Analyst experience.
• Experience with Salesforce platforms (Financial Services Cloud, Service Cloud, Sales Cloud).
• 2+ years' workflow/process automation experience using Salesforce tools (e.g., Salesforce DX).
• Strong requirements gathering for Salesforce features, including integrations.
• Current with Salesforce technologies and best practices.
• Accredited Salesforce Administrator (Admin or Advanced).

Responsibilities

• Participate in planning/analysis of business requirements for system changes and enhancements.
• Ensure availability of the Salesforce platform and resolve application issues.
• Translate business needs into technical solutions.
• Gather and refine specifications based on technical needs.
• Support risk culture and communicate risks across the team.
• Maintain day-to-day controls to meet risk and compliance obligations.

Skills

Salesforce domain

SDLC

Business analysis

Requirements gathering

Communication

Vendor collaboration

Salesforce Admin cert

Tools

Salesforce DX

Job description

Delpath is a Toronto based Technical & Business Consulting firm providing recruitment & contracting services for our enterprise clients across North America. We are currently supporting a large Canadian Bank in their search for a contractor to meet their needs in the following area.

Location: Toronto

Business Group

Commercial Global Engineering team is seeking a Business Systems Analyst specializing in Salesforce, who will be responsible for ideation support, design, development, and implementation of software to ensure continuous improvement and evolution in the Business Banking Salesforce ecosystem.

Responsibilities

• Participate in the planning/analysis of business requirements for system changes and enhancement
• Ensure availability of the Salesforce platform and resolve application issues
• Collaborate to identify business needs and translate them into technical solutions
• Gather and refine specifications and requirements based on technical needs.
• Directing day-to-day activities in a manner consistent with our risk culture and the relevant risk appetite statement and communicate it throughout the team.
• Create an environment in which your team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to risk and compliance.

Must-Have Skills

• 8+ years' Salesforce Business Systems Analyst
• Knowledge of Salesforce platforms and their functionalities (Financial Services Cloud, Service Cloud, Sales Cloud, etc.)2 + years' working knowledge of Salesforce tools to execute and manage workflow processes at various stages of the SDLC cycle (e.g. Salesforce DX)
• Extensive experience in gathering requirements for Salesforce features and functionality, including integration related work with Salesforce systems
• Current with Salesforce technologies and best practices
• Accredited Salesforce Administrator (Administrator or Advanced Administrator)

Soft Skills

• Excellent written, presentation, and verbal communication skills to be able to work well with technical peers and business stakeholders at different levels within the organization
• Excellent interpersonal skills to be able to collaborate and work closely with external vendors
• Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions
• Ability to work as part of a team, as well as work independently or with minimal direction
• Good time management and organizational skills to effectively manage high-scale project