Salesforce Administrator

CaseWare International; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company that leads the global audit and accounting software industry. As part of the Enterprise Systems team, you will manage Salesforce operations, drive adoption, and translate business needs into impactful workflows. This role offers the chance to work with cutting-edge technology, collaborate in a supportive culture, and enjoy a flexible work-life balance. Your expertise will help improve operations and enable smarter decision-making, making a significant impact on client financial management and success. If you're passionate about innovation and seeking growth opportunities, this position is perfect for you.

Benefits

Health Insurance

Retirement Plans

Flexible Work Options

Generous Time Off

Performance Bonuses

Career Development Opportunities

International Projects

Qualifications

• 3+ years of hands-on Salesforce administration experience.
• Strong understanding of Salesforce Lightning and UI components.
• Proficiency in configuration, automation, and reporting.

Responsibilities

• Translate business requirements into Salesforce solutions.
• Serve as the primary contact for Salesforce support and administration.
• Create reports and dashboards for actionable insights.

Skills

Salesforce Administration

Salesforce Lightning Experience

Data Management Tools

Communication Skills

Process Improvement

Education

Salesforce Certified Administrator

C1 English Proficiency

Tools

Salesforce

Data Loader

Workbench

Jira

Confluence

Job description

Caseware is one of Canada's original Fintech companies, leading the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries, available in 16 languages. Over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles.

As part of the Enterprise Systems team, you’ll manage Salesforce platform operations, drive adoption, and translate business needs into workflows and insights. This role suits someone excited by Salesforce's potential to improve operations, automate processes, and enable smarter decision-making.

Responsibilities:

1. Translate business requirements into well-architected Salesforce solutions.
2. Serve as the primary contact for Salesforce support, troubleshooting, and administration.
3. Collaborate with stakeholders to gather requirements and configure Salesforce accordingly.
4. Configure and maintain platform features: user management, security, custom objects, page layouts, workflows, validation rules.
5. Create reports and dashboards for actionable insights.
6. Support data quality through imports, exports, de-duplication, and cleansing using tools like Data Loader or Workbench.
7. Identify and resolve performance issues; recommend improvements.
8. Stay current with Salesforce releases and implement new features.
9. Provide user training and create documentation for onboarding and best practices.
10. Partner with developers and vendors for complex customizations and integrations.
11. Maintain process documentation, ensure security, compliance, and audit readiness.
12. Estimate tasks and develop work breakdown structures.
13. Keep up-to-date with Salesforce capabilities and recommend enhancements.
14. Exposure to Salesforce integrations with platforms like NetSuite, MuleSoft, or middleware tools.
15. Experience with Jira, Confluence, or other agile project management tools.
16. Experience in B2B SaaS or high-growth environments.

Qualifications:

1. 3+ years of hands-on Salesforce administration experience.
2. Strong understanding of Salesforce Lightning Experience and UI components.
3. Proficiency in configuration, automation, reporting, and permission sets.
4. Support experience with cross-functional teams.
5. Familiarity with data management tools like Data Loader and Workbench.
6. Attention to detail, organizational skills, and process improvement passion.
7. Excellent communication skills for technical and non-technical stakeholders.
8. Proactive, solution-oriented, with the ability to manage priorities independently.
9. Native or C1 English proficiency.
10. Salesforce Certified Administrator certification required.
11. Additional certifications are a plus.

What’s in it for you:

• Innovation: Work with cutting-edge technology in accounting and financial reporting.
• Collaborative culture: Your ideas are valued in a supportive, inclusive team.
• Work-life balance: Flexible options, remote work, and generous time off.
• Competitive compensation: Salary, health insurance, retirement plans.
• Impactful work: Your contributions influence client financial management and success.
• Recognition and growth: Performance bonuses, career development opportunities.
• Global opportunities: International projects and diverse teams.

About Caseware:

Caseware develops software for accounting firms, corporations, and governments. We innovate and collaborate to shape the future of audits and financial reporting. With recent growth funding from Hg Capital, we are expanding our team and products.

We value diversity and inclusivity, welcoming candidates of all backgrounds. For accommodations or questions, contact our People Operations at [e-mail].

Background Check:

Successful candidates will complete a background check via Certn.co, including identity and criminal record verification. Executives and senior managers will also undergo a soft credit check. Candidates in the Netherlands and Germany are excluded from Certn checks.

Security and Fraud:

All legitimate communications will come from @caseware.com emails. Our job postings are listed on reputable sites and our website. We will never ask for payment or financial info. Beware of unsolicited offers.