Salesforce Administrator

Hootsuite; Edmonton; Remote; CAD 82,000 - 116,000; Full time

Job summary

An innovative firm is seeking a Salesforce Administrator to enhance their Salesforce solutions and streamline processes. In this remote-first role, you'll collaborate with various stakeholders to design effective solutions, integrate third-party tools, and manage support queues. The position offers a chance to work in a dynamic environment where your contributions will significantly impact the organization. If you're a solution-oriented individual with a passion for technology and teamwork, this opportunity is perfect for you. Join a company that values growth, collaboration, and community engagement.

Qualifications

• Relevant experience in a Salesforce Administrator role.
• Certifications like Salesforce Certified Administrator or App Builder.

Responsibilities

• Design, build, and maintain solutions in Salesforce.
• Manage support queue and provide assistance for sales tools.

Skills

Salesforce Administration

Integration with 3rd party tools

Process/Project Management

Communication Skills

Collaboration and Teamwork

Education

Computer Science Degree

Business Degree

Tools

Salesforce

LeanData

Gong

SalesLoft

Job description

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We’re looking for a Salesforce Administrator to help us build and maintain effective, scalable solutions in Salesforce and related software tools. You’ll collaborate with stakeholders throughout the organization, using technology to solve problems, improve processes and make everyone’s workday better. This role will report to the Senior Manager, Business Technology. This is a remote-first role and is open to applicants located within provinces/states (Canada and USA) where we comply with our legal hiring entities.

What You’ll Do

• Review requirements, design, build and maintain solutions in Salesforce using declarative and programmatic methods
• Design, build and maintain solutions in Salesforce using declarative methods
• Build and maintain integrations between Salesforce and 3rd party tools
• Audit and document existing processes and technical designs, and identify areas for improvement
• Manage our Business Technology support queue on a rotating basis
• Manage and provide support for other sales tools (e.g. LeanData, Gong and SalesLoft)
• Distill complex technical solutions into layman’s terms and communicate these in a clear and understandable way to stakeholders
• Work within a team of System Administrators and Product Managers to deliver high-quality service to our internal customers
  
  

What You’ll Need

• Some relevant experience in a Salesforce Administrator role
• CS degree, Business degree, or equivalent experience
• Certifications (at least 1 of the following):
• Salesforce Certified Administrator
• Salesforce Certified App Builder
• Salesforce Certified CPQ Specialist
• Experience integrating Salesforce with 3rd party tools, including via ETLs
• Experience working with CPQ software (ideally Salesforce CPQ)
• Experience developing in Apex or similar programming language would be beneficial but not required
• Process/Project Management: skilled at defining and managing the processes and timelines necessary to get work accomplished
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
  

Who You Are

• Solution seeker. You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.
• Lifelong learner. You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter. In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger. You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator. You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker. You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner. You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser. You step up to help your team grow and succeed, even when that means going beyond what might be expected.
  
  

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Canada Pay Range For This Role
$82,300—$115,300 CAD
US Pay Range For This Role
$80,400—$118,600 USD

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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