Sales Trainer I - AI Platform

TP Canada; Toronto; On-site; CAD 51,000 - 56,000; Full time

Benefits offered by this job

On-Site Premium

Sales bonus accelerators

Pay increase after milestone periods

Referral Program Incentives

Tuition Reimbursement

Medical and Dental insurance

Job summary

Teleperformance in Downtown Toronto seeks a proactive Sales Trainer to design and deliver curricula for our AI-enabled advertising solutions, transforming technical know-how into persuasive sales storytelling for B2B partners. You will shape learning paths and drive adoption across product offerings in a fast-paced environment.

The role requires at least one year of instructional delivery experience in a sales-driven setting, strong English communication, and excellent public speaking.

Qualifications

• Minimum of one year experience in instructional delivery within a sales-centric organization, encompassing both inbound and outbound operations.
• Comprehensive understanding of advertising solutions and artificial intelligence product landscapes.
• Demonstrated passion for facilitating high-impact learning sessions in a live classroom environment.

Responsibilities

• Collaborate with the Training Manager to design and execute curricula for various product offerings, ensuring alignment with specific needs and evolving feature releases.
• Define and document comprehensive educational paths for every role on a quarterly cycle.
• Integrate industry-leading techniques to boost overall commercial results and business yields.
• Serve as a technical authority for AI-powered marketing solutions, dedicating 80% of efforts to instruction and 20% to operational support.

Skills

Instructional delivery

Sales training

Public speaking

English fluency

AI advertising knowledge

Project management

Education

College Diploma / Degree

Job description

Join Teleperformance – Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description Advertised as : Sales Trainer

• Location: Toronto Office (Eglinton East or The Well, DT Toronto)- 100% on site
• Reports to: Training Team Leader
• Contract: Regular, Full-time
• Education: College Diploma / Degree
• Travel Requirements: No
• For existing vacancy: Yes

About Us TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects. Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment. Autonomous - We encourage and trust your decision-making skills. Progressive work environment- If you have skills to prove we have all ladders for you to grow Flexible - We believe in results Innovative - All ideas matter Inclusive - Everyone is Included and everyone wins.

We are seeking a proactive Sales Trainer with a robust interest in AI-enabled advertising and a commitment to instructional excellence. The successful applicant will exhibit strong commercial acumen while managing intricate workflows in a fast-paced environment. This role involves leading the design and implementation of training for our AI platform, focusing on transforming technical expertise into persuasive sales storytelling for our B2B partners.

Key Responsibilities and Accountabilities

• Collaborate with the Training Manager to design and execute curricula for various product offerings, ensuring alignment with specific needs and evolving feature releases.
• Define and document comprehensive educational paths for every role on a quarterly cycle.
• Integrate industry-leading techniques to boost overall commercial results and business yields.
• Serve as a technical authority for AI-powered marketing solutions, dedicating 80% of efforts to instruction and 20% to operational support, facilitating platform adoption that drives partner success.
• Partner with Sales Analysts to evaluate and report on educational impact, providing data-driven insights to leadership teams and external stakeholders.
• Engage in at least one weekly collaborative sales call to demonstrate real-world application.
• Facilitate two advanced development sessions along with a targeted microlearning module every week.
• Manage the comprehensive induction process for incoming talent cohorts.
• Communicate developmental progress and strategic observations during the weekly market business reviews.
• Conduct detailed evaluations of skills gaps and learning requirements on a quarterly basis.

Job Requirements

• Minimum of one year experience in instructional delivery within a sales-centric organization, encompassing both inbound and outbound operations.
• Comprehensive understanding of advertising solutions and artificial intelligence product landscapes.
• Demonstrated passion for facilitating high-impact learning sessions in a live classroom environment.
• Superior command of English, with the ability to communicate fluently and idiomatically in both written and verbal forms.
• Advanced public speaking capabilities and presentation proficiency.
• Previous background operating within a highly structured commercial sales framework is preferred.
• Proven track record as an established educator or professional trainer is highly desirable.
• Aptitude for project management and organizational coordination is an asset.

What We Offer

• Full-time onsite in Downtown Toronto
• Base pay - $51,000 CAD per year
• On-Site Premium: This role includes an additional $5,000 annual premium
• Sales bonus accelerators (overachievement multipliers)
• Pay increase after milestone periods
• Referral Program Incentives
• Work from Office Premium
• Monthly/quarterly incentive contests
• Leaderboards and gamification (weekly rankings)
• Public recognition (Townhalls, Sales Days)
• Medical and Dental insurance benefits inclusive to the immediate family
• Employee Family Assistance Programs
• Tuition Reimbursement
• Rewards & Recognition programs
• Exposure to cutting-edge AI advertising solutions
• Continuous skill development and certifications.
• Specific sales training
• Clear career growth opportunities supported by coaches and a motivating team environment
• Gym membership discounts

Schedule Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM. Full-time onsite presence required (5 days weekly). Location Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton, 250 University Avenue Toronto, or The Well, Downtown Toronto.

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

TP is a global digital business services company. With nearly 490,000 passionate people present in nearly 100 countries and speaking more than 300 languages and dialects, we have the knowledge and resources to deliver outstanding experiences anywhere. We deliver a competitive edge for our clients by combining our unique standards of process excellence with empathetic, high-touch support augmented by cutting-edge technology and our domain expertise.