Sales Team Lead

Tbwa Chiat/Day Inc; Mississauga; On-site; CAD 50,000 - 90,000; Full time

Job summary

An ambitious startup is searching for a Team Lead for their Pre-Sale Team to enhance customer experiences in the car-buying process. This role involves managing a dedicated team, ensuring exceptional service delivery, and collaborating with leadership to align team objectives with the company's mission. You will thrive in a fast-paced environment, bringing your leadership skills to mentor and develop your team while directly impacting the customer journey. If you're passionate about redefining the car-buying experience and enjoy ownership in your work, this opportunity is perfect for you.

Benefits

Competitive compensation

Autonomy & ownership

Direct impact on company growth

Qualifications

• 1-2 years of leadership experience in sales or customer service.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage high-impact customer interactions and model best practices.
• Lead and mentor a team of Pre-Sale advisors to meet business objectives.

Skills

Leadership

Customer Service

Communication

Problem-Solving

Organizational Skills

Job description

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their homes, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50 and Fast 500 lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the Role:

Clutch is seeking a Team Lead for our Pre-Sale Team to manage and scale our team of advisors. As a hands-on leader, you will work directly with customers and your team to deliver a seamless and exceptional experience. You will lead by example, coach team members, and ensure the team’s performance aligns with Clutch’s goals.

What You’ll Do:

• Personally manage high-impact customer interactions, modeling best practices in communication and problem-solving.
• Lead, mentor, and develop a team of Pre-Sale advisors, setting clear expectations and providing actionable feedback.
• Partner with leadership to set team goals and strategies, ensuring alignment with Clutch’s business objectives.
• Monitor key metrics (# of dials, connects, and checkouts) and identify opportunities for improvement.
• Collaborate with other teams to create seamless workstreams and ensure alignment.
• Act as a cultural ambassador, championing Clutch’s mission and values in every interaction.

All About You:

• At least 1-2 years of experience in a leadership role, preferably in sales or customer service.
• Comfortable in a fast-paced environment and able to juggle multiple priorities effectively.
• A self-starter with strong organizational skills and attention to detail.
• Passionate about redefining the car-buying and selling experience.
• Ownership-oriented with a results-driven mindset.

Why You'll Love It Here:

• Opportunity to work for an ambitious and fast-moving startup and have a direct impact.
• Autonomy & ownership -- create your own path, and own your work.
• Competitive compensation!

Please note this role is on-site in Mississauga (not hybrid); you must be comfortable working on-site. This is a full-time position, and you will be required to work on weekends and evenings as well.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [e-mail].