Sales Support Specialist / Spécialiste, Soutien aux ventes

Covanta; Kitchener; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in environmental solutions is seeking a Sales Support professional to enhance customer relationships and support sales strategies. The role involves managing accounts, analyzing data, and collaborating with various teams to ensure exceptional service and growth. Ideal candidates will have strong communication skills and a background in customer service or sales.

Qualifications

• 3+ years of customer service and/or sales experience.
• Fluency in English and French.
• Detail-oriented with strong organizational skills.

Responsibilities

• Manage a portfolio of customer accounts and new business development.
• Prepare and review sales reports to identify risks and opportunities.
• Collaborate with Sales and marketing teams in creating content.

Skills

Customer Service

Data Analysis

Communication

Interpersonal Skills

Sales Methods

Tools

Microsoft Office

Power BI

CRM programs

Job description

The Sales Support position will provide support to the selling team and nurture long-term relationships with current accounts for Area 3 (Canada + New York). The position will also manage an assigned book of business by cultivating, nurturing, and expanding existing relationships. This position coordinates outside Sales team activities and supports the design, development, and support of systems and marketing collateral utilized by Sales. The Sales Support position acts as a liaison for the Sales team to other parts of the organization. Additionally, the role involves providing research and data related to current customers to support renewals, retention, and new account acquisition.

The Sales Support position focuses on establishing and maintaining strong relationships with all stakeholders involved in environmental solutions. It employs various tactics to monitor account risk, increase customer spend, facilitate contract renewals/extensions, develop retention plans, and identify opportunities to streamline transactions for superior customer service. Collaboration with internal teams is essential to meet and exceed customer expectations. If you seek to be part of an inspiring, energetic, and entrepreneurial environment, this could be the right opportunity for you.

Responsibilities:

1. Contribute to overall Reworld Sales strategy in collaboration with Sales and Sales leadership.
2. Assist in identifying, prioritizing, and executing market research analysis to support Sales Growth strategy.
3. Manage processes for tracking and responding to RFPs and proposals.
4. Prepare and review sales reports to identify risks and opportunities for increasing customer spending within existing accounts.
5. Gather information related to audit packages, price increases, contract renewals, including RFPs.
6. Monitor accounts at risk of attrition and develop customer-specific plans in coordination with Sales, Operations, Profiling, and Solutions teams.
7. Provide information to Sales Managers to support market trends, competitive pricing, and deal structuring. Assist with proposal creation.
8. Analyze variances between customer prices and costs, and propose adjustments.
9. Generate personalized customer metric reports periodically or as needed, utilizing internal support.
10. Identify process gaps and lead the development of SOPs and guidelines for seamless transactions between Reworld and customers.
11. Collaborate with Sales and marketing teams in creating content and supporting branding efforts.
12. Manage a portfolio of customer accounts and new business development.
13. Work closely with various departments to resolve issues and exchange client information.

Requirements:

• 3+ years of customer service and/or sales experience.
• Proficient in Microsoft Office (Outlook, Word, Excel), Power BI, and CRM programs.
• Excellent written and verbal communication skills.
• Experience with data analysis.
• Fluency in English and French.
• Strong interpersonal skills to build rapport and trust.
• Ability to engage with stakeholders at all levels.
• Desire to grow the book of business and maximize earnings.
• Knowledge of sales methods and techniques.
• Professional telephone presence.
• Detail-oriented with strong organizational skills.
• Ability to work under pressure, manage multiple tasks, and adapt to change.
• Willingness to work flexible hours; periodic travel required.
• Hazardous Waste, Transportation of Dangerous Goods, and WHMIS training preferred.

Our DEI Commitment

Reworld is an Equal Opportunity Employer with an Affirmative Action Program. We do not discriminate based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.

Know Your Rights

Adjustments to level, title, and salary may be made based on experience and skills. Reasonable accommodations are available for applicants with disabilities. To request accommodations, follow the instructions provided in the original description.