Sales Support Specialist

Lolli & Pops; Quinte West; Hybrid; CAD 42,000 - 62,000; Full time

Job summary

Lolli & Pops is seeking a detail‑oriented Sales Support specialist in a hybrid Ontario role to manage order entry and support key accounts. You will coordinate with operations to monitor statuses, and ensure timely communication with customers and the sales team.

Responsibilities include handling order progress, updates, and post‑order inquiries, while contributing to a reliable customer experience. Proficiency with ERP/CRM systems and strong communication are preferred.

Qualifications

• 2+ years in sales support, customer service, or order entry.
• Experience in wholesale, consumer goods, or similar industry is a plus.
• Excellent written and verbal communication skills.
• Highly organized with great attention to detail.
• Able to manage multiple priorities with professionalism and urgency.
• Collaborative team player in a fast-paced environment.

Responsibilities

• Enter and process customer purchase orders accurately and timely.
• Work with operations and logistics to monitor order status and shipping timelines.
• Serve as a point of contact for key accounts to assist with questions, issues, or updates.
• Track order progress and notify customers and sales leadership of issues or changes.
• Communicate out-of-stock items, substitutions, delays, or fulfillment issues to customers and directors.
• Prepare order summaries, status updates, and issue logs for regular sales check-ins.
• Follow up on post-order inquiries, backorders, and order changes.
• Identify and suggest process improvements to enhance order accuracy and customer experience.

Skills

Communication

Organization

Multitasking

Team collaboration

Sales support

Tools

NetSuite

Sage

MarketTime

Faire Marketplace

TrueCommerce

QuickBooks

Job description

Key Responsibilities:

• Order Entry & Management

• • Enter and process customer purchase orders accurately and in a timely manner.
  • Ensure all order details are correct and comply with internal guidelines and customer requirements.
  • Work closely with operations and logistics to monitor order status and shipping timelines.

• Account Management Support

• • Serve as a point of contact for key accounts to assist with questions, issues, or updates related to orders.
  • Track order progress, proactively notifying customers and sales leadership of any issues or changes.

• Communication of Changes or Delays

• • Promptly communicate out-of-stock items, substitutions, shipping delays, or other fulfillment issues to customers and sales directors.
  • Proactively request extensions on Purchase Orders as needed, maintaining a professional and solution-focused tone.

• Sales Team Collaboration

• • Partner with National Sales Directors to support daily administrative needs and help drive sales initiatives.
  • Prepare order summaries, status updates, and issue logs for regular sales check-ins or account meetings.

• Customer Service

• • Follow up with customers on post-order inquiries, backorders, and order changes.
• • Help ensure a positive customer experience through attentive, timely, and professional support.
  • Develop a strong working knowledge base for the entire range of Ampersand Brands products.

• Process Improvement

• • Identify and suggest improvements to processes that enhance order accuracy, reduce errors, or improve customer experience.

Qualifications:

• 2+ years in sales support, customer service, or order entry role (experience in wholesale, consumer goods, or similar industry is a plus).
• Strong working knowledge of order entry systems (e.g., NetSuite, Sage, MarketTime, Faire Marketplace, TrueCommerce, QuickBooks, or other ERP/CRM platforms).
• Excellent written and verbal communication skills.
• Highly organized with great attention to detail.
• Able to manage multiple priorities with professionalism and a sense of urgency.
• Collaborative team player who thrives in a fast-paced environment.

Preferred:

• Experience working with national accounts or supporting remote sales teams.
• Familiarity with wholesale order forms, purchase orders, and retail compliance standards.
• Knowledge of lead times, inventory management, and logistics tracking.

WHY US, WHY NOW

We’re two beloved brands with deep roots and ambitious plans. This role is central to shaping how we show up online, connect with customers, and build the future of thoughtful gifting. Come help us craft something truly sweet.

Location & Schedule

We offer a hybrid work environment, with on-site presence required four days per week.