Sales Support Specialist

ABB; Burlington; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading company in the electrical and electronics manufacturing sector seeks a Sales Support Specialist. This role involves collaborating with sales teams, providing technical support, and preparing competitive bids. Ideal candidates will have a strong sales orientation, excellent communication skills, and a commitment to customer satisfaction. Join a diverse and inclusive team dedicated to empowering customers with innovative solutions.

Benefits

Retirement plan

Accident insurance

Healthcare plan

Wellbeing program

Qualifications

• At least 2 years’ experience in a similar environment.
• Experience working in a B2B company.

Responsibilities

• Suggesting products and assessing competitor equivalence.
• Providing technical support (level 1).
• Preparing bids and assisting with pricing.

Skills

English

Sales Orientation

Communication

Organization

Job description

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Sales Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

This position reports to

Manager Sales Support

Your role and responsibilities

ABB’s Electrification Global Markets organization is responsible for the go-to-market strategy in 100+ countries where the Electrification Business Area operates. Our 10,000 sales & marketing employees connect our customers and partners to our innovative portfolio of products, services, and solutions. Our domain expertise and global footprint enable us to support our customers with solutions that address their current needs, while anticipating how emerging trends such as urbanization, digitalization, and the shift to sustainable energy will impact their future needs. Our Marketing / Sales / Product Management teams play a key role in how ABB’s technologies contribute to a more productive and sustainable future. Helping customers all over the world improve efficiency, reliability, and productivity while reducing emissions gives our work a powerful sense of purpose.

Your responsibilities include:

• Suggesting products and assessing competitor equivalence to external sales, distributors, and contractors/users.
• Providing technical support (level 1).
• Working with the outside sales team to review and utilize SPA's (Special Pricing Agreements).
• Preparing bids and assisting with pricing within mandated timeframes.
• Providing customer and market information to the sales and marketing groups.
• Collaborating with customer service for order resolution.
• Supporting and assisting team members.

Qualifications for the role

• Proficiency in English (spoken and written).
• At least 2 years’ experience in a similar environment.
• Experience working in a B2B company.
• Strong sales and customer orientation.
• Comfortable using multiple computer systems.
• Excellent communication, organization, and file management skills; ability to handle multiple projects simultaneously with attention to detail.
• Ability to work independently or in a team environment.
• Motivated to learn and improve.
• Ability to follow procedures and suggest improvements.
• Recognizing when to escalate requests.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

ABB Smart Power is a global technology leader, providing products and solutions that make power supplies smarter, connected, and protected. Our solutions enhance energy efficiency, productivity, and reliability across various operations.

We look forward to your application. Visit our website at www.abb.com to learn more.

ABB Canada has been recognized for nine consecutive years as one of Canada's Best Employers by Forbes. We are committed to diversity, inclusion, and employment equity, supporting policies that respect and promote a diverse workforce, including accommodations for applicants with disabilities.

Our Military Reservist Policy offers flexibility for Canada's Reserve Force members, ensuring job security and benefits during military training and activities.

Additional details

• Seniority level: Not Applicable
• Employment type: Full-time
• Industries: Appliances, Electrical, and Electronics Manufacturing