Sales Support Specialist

ABB Schweiz AG; Burlington; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

Join ABB as a Sales Support Specialist, where you will play a crucial role in connecting customers with innovative solutions. You will provide technical support, collaborate with sales teams, and help prepare bids while ensuring customer satisfaction. This role requires excellent communication skills and a strong customer-oriented mindset, with opportunities for professional development in a dynamic environment.

Benefits

Retirement plan

Accident insurance

Healthcare plan

Wellbeing program

Qualifications

• Minimum of 2 years’ experience in a similar environment.
• Experience working in a B2B company.

Responsibilities

• Suggesting products and competitor equivalents to sales and distributors.
• Providing technical support and collaborating with the outside sales team.
• Preparing bids and assisting with pricing.

Skills

Communication

Organization

Customer-oriented

Motivation to learn

Job description

Sales Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Manager Sales Support

Your role and responsibilities

ABB’s Electrification Global Markets organization is responsible for the go-to-market strategy in 100+ countries where the Electrification Business Area operates. Our 10,000 sales & marketing employees connect our customers and partners to our innovative portfolio of products, services, and solutions. Our domain expertise and global footprint enable us to support our customers with solutions that address their current needs, while anticipating how emerging trends such as urbanization, digitalization, and the shift to sustainable energy will impact their future needs. Our Marketing / Sales / Product Management teams play a key role in how ABB’s technologies contribute to a more productive and sustainable future. Helping customers worldwide improve efficiency, reliability, and productivity while reducing emissions gives our work a powerful sense of purpose.

Responsibilities include:

1. Suggesting products and competitor equivalents to external sales, distributors, and contractors/users.
2. Providing technical support (Level 1).
3. Collaborating with the outside sales team to review and utilize SPA's (Special Pricing Agreements).
4. Preparing bids and assisting with pricing within mandated time frames.
5. Providing customer and market information to the sales and marketing teams.
6. Working with customer service for order resolution.
7. Supporting and assisting team members.

Qualifications for the role

• Proficiency in English (spoken and written).
• Minimum of 2 years’ experience in a similar environment.
• Experience working in a B2B company.
• Strong sales and customer-oriented mindset.
• Comfortable using multiple computer systems.
• Excellent communication, organization, and file management skills, with the ability to handle multiple projects simultaneously with attention to detail.
• Ability to work independently or in a team.
• Motivated to learn and develop.
• Ability to follow procedures and suggest improvements.
• Recognizing when escalation is necessary.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

ABB Smart Power is a global technology leader, with products and solutions that make power supplies smart, connected, and protected. Our solutions enhance energy efficiency, productivity, and reliability across various operations. We look forward to your application. To learn more about ABB, visit www.abb.com. ABB Canada has been recognized as one of Canada's Best Employers by Forbes for nine consecutive years and is committed to fostering a diverse, inclusive, and respectful workplace, supporting employment equity and providing accommodations for applicants with disabilities. Our Military Reservist Policy supports Canada's Reserve Force members, offering flexibility for military training while maintaining employment benefits. #LI-Hybrid