Sales Support Representative

Acosta Sales & Marketing; Ottawa; On-site; CAD 55,000 - 59,000; Full time

Job summary

Acosta Canada Corporation is seeking a Sales Support Representative to manage vendor orders, verify accuracy, and ensure pricing compliance. The role supports Costco programs, liaises with vendors and internal teams, and handles invoicing and documentation for cross-border shipments.

The ideal candidate will have strong communication, organizational, and multitasking skills, with proficiency in MS Office and a keen eye for detail.

Qualifications

• High School Diploma or GED required.
• 3 years of experience in business process solutions, customer service or office administration preferred.
• Food broker experience is a plus.
• Experience may be substituted for some education requirements.

Responsibilities

• Review orders and purchase forms, including transportation and forms for international shipments.
• Audit all forms and orders to confirm terms, conditions, costs.
• Support programs and maximize sales understanding Costco objectives and relationships.
• Create and submit invoices to Costco accounting portal.
• Ensure Costco receives correct photos for e-commerce and add items to Instacart.
• Complete customs paperwork with CCI and COS; coordinate with Customs Brokers.

Skills

Interpersonal skills

Organizational skills

Administrative skills

MS Office

Communication skills

Attention to detail

Data security

Multitasking

Education

High School Diploma/GED

Business process solutions experience

Food broker experience preferred

Tools

MS Office (Word, Excel, Outlook)

Job description

DESCRIPTION

The Sales Support Representative is an essential function managing vendors orders, confirming accuracy, ensuring vendor commitments in accuracy and pricing, preventing any financial deductions. The Lead, Sales Support must possess proven strong communication, interpersonal, and organizational skills to interact successfully with vendors, customers, and managers.

RESPONSIBILITIES

Primary Responsibilities

• Review ordering / purchases products from customer – including the completion of all order forms, transportation requests, packaging requirements, legal forms for interstate / international transport and as well all financial forms dealing with the purchase / sale.

• Audit all forms and orders to confirm terms, conditions, allowances, and costs.

• Support ADW programs and maximize sales by understanding Costco objectives and building relationships.

• Develop relationship with Costco ICs’s and AB’s.

• Create and submit invoices to Costco accounting portal.

• Ensure Costco receives correct high-resolution photos for every e-commerce item and add the item to Instacart.

• Review copies of CCI’s and meat certificates for traceability; complete customs paperwork including CCI’s and COS. Work with Customs Brokers to ensure that loads flagged for inspection are routed to the correct facility before delivery to Costco.

• Complete Canada registration and Blue Bin/Stewardship forms in according with Canadian government regulations and requirements.

• Assist with Walk Global account setup for adherence to shipping standards for Japan, Korea, and Taiwan.

• Complete annual certificate renewals.

• Engage PPD and FOB carriers for status of loads and depot appointments on large vendors shipping across borders.

• Update internal associates and clients on Costco’s currency exchange rate changes.

• Ensuring vendor’s Demos have been scheduled and performed.

• Tracking, ensuring all materials for each scheduled Demo is available and on site.

• Work closely with BM and AMM group on promotion contracts and confirm actuals after the event.

• Track and deal with member complaints and queries.

• Sending replacement parts out to member when needed.

• Possess a comprehensive knowledge of the Customer’s operation and key competitors.

• Maintaining vendor specific reports outside of the internal system.

• Maintain accurate Vendor and item setup in ADW systems with current info / pricing to include orders from BBS / Roadshows.

• Maintain accurate / updated files for all item spec sheets / pricing / common forms on central locations.

• Maintain complete AII and SLH files by vendor.

• Meet with Business Managers weekly to review vendors and support tasks.

• Assist backup coverage of BM desk when they are out of the office.

• Assist Business Managers with vendor and Costco meeting prep, including serving in live meetings and note taking.

• Create buydocs/item agreements.

• Create and submit new item setups for internal system.

• Maintain promotion calendar on the regionally shared calendar.

• Purchase samples from Costco and other retailers.

• Deliver samples to buying office.

• Assist with monthly comp shopping.

• Maintain Costco org chart.

QUALIFICATIONS

Minimum Qualifications-Education and Experience

• High School Diploma/GED

• Three (3) year’s business process solutions, customer service and/or office administrative experience preferred in manufacturing, costing, pricing, distribution, product line, etc.

• Proven food broker experience preferred.

• Experience may be substituted for some of the above education.

Minimum Qualifications-Knowledge, Skills and Abilities

• Strong interpersonal, organizational and administrative skills.

• Strong ability to effectively communicate effectively with vendor, customers and team-members.

• Able to operate computer systems, proficient in MS Office (Word, Excel, and Outlook).

• Ability to multi-task, attention to detail, strong problem solving with attention to detail.

• Ability to protects and secures all confidential and proprietary information.

• Attention to detail as we use advanced math calculations to ensure accuracy between unit of measure conversions, pricing issues, weight of product, Tie x High, and multiple currency.

Work Environment and Physical Requirements

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Job may require moderate physical effort including lifting materials and equipment weighing less than 15 pounds. This position involves viewing a computer monitor for more than 30% of the time. Personal protective equipment may need to be worn. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ABOUT US

Acosta is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Specializing in retail sales services, digital strategy, and business intelligence, Acosta empowers brands to thrive in the world of omnichannel shopping. Our sales and digital teams build lasting relationships, ensuring our client brands get the space they deserve in stores and outperform the competition online, while our merch reps make brands shine in retail locations across the world.

But it’s not just about what we do – it’s about who we are. With a team of over 20,000 associates, we’re a community of forward-thinking, value-driven professionals committed to an unmatched level of trust and transparency in the industry. And, we understand the importance of work-life balance, which is why many of our field roles provide our associates with flexible scheduling options. Join us and be a part of a team that values growth and making a real impact for our clients, retail partners and their customers.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

AI and Automated Decision-Making Notice

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment.

If you have questions about our use of AI in recruitment or require an accommodation, please contact [e-mail] or by calling us at 1-800-377-2754.

For more information about how we handle your information you can consult our privacy notice here: https://www.acosta.group/privacy-policy/. By applying, you agree to our Privacy Policy and Terms and Conditions of Use. #DiscoverYourPath

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Sales Support

Position Type: Full time

Business Unit: Corporate

Salary Range: $55000.00 - $59000.00

Company: Acosta Canada Corporation

Req ID: 36676

Employer Description: CAN_ACOSTA_EMPLOYER_DESC