Sales Support Leader, Group Benefits

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Vancouver; On-site; CAD 72,000 - 120,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards and Recognition

Emphasis on Community

Job summary

Canada Life in Vancouver, BC, is seeking a Sales Support Leader to mentor a team of Sales Support Associates and enable Account Executives across small to large market segments in Group Benefits. The role includes onboarding, coaching, and performance management to elevate regional results.

As part of the regional leadership team, you will drive strategic initiatives, collaborate with sales and service partners, and ensure operational excellence.

Qualifications

• Experience leading and coaching Sales Support teams in a regional context.
• Ability to drive engagement, performance and development across BC teams.
• Track record of partnering with sales, service and leadership stakeholders.

Responsibilities

• Provide leadership, coaching and direction to all Sales Support Associates in British Columbia.
• Maximize employee engagement, performance and development.
• Train and support current and new staff.
• Ensure operational tasks are completed; including quotes, amendments, renewals, distribution, commissions, SAR requests, onboarding/offboarding, and any other activity owned by Sales Support Associates.
• Support business objectives and quarterly regional business plans as rolled out by leadership.
• Maintain relationships with sales and service teams to drive regional results.
• Participate in process improvement initiatives and proactively recommend strategies.
• Collaborate with regional service counterparts to meet customer needs.
• Support and action strategic initiatives laid out by regional and national leadership.

Skills

Leadership

Communication

Mentorship

People development

Strategic thinking

Collaboration

Problem solving

Prioritization

Group Benefits knowledge

Independent worker

Relationship building

Goal orientation

Education

Post-secondary education or equivalent work experience

Financial Services Industry designations (GBA or CEBS) asset

Job description

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Reporting to the Regional Sales Support Manager, the Sales Support Leader provides mentorship and direction to a team of Sales Support Associates. As part of the regional leadership team, this role will manage accountabilities related to all activities which fall under the umbrella of the current Sales Support Associate role and will provide support to our Account Executives for our small, mid and large-case markets in Group Benefits. In addition, this role will be responsible for the management of the Sales Support Associates operational activities, interviewing and onboarding staff, and conducting performance management to correct underperformance when required.

Finally, the leader in this role will be expected to support and action any strategic initiatives laid out by regional and national leadership.

What you will do:

• Provide leadership, coaching, and direction to all Sales Support Associates in British Columbia
• Maximize employee engagement, performance and development
• Train and support current and new staff
• Ensure operational tasks are completed; including quotes, amendments, renewals, distribution, commissions, SAR requests, onboarding/offboarding, and any other activity owned by Sales Support Associates
• Support business objectives and quarterly regional business plans as rolled out by the Regional Vice President, Sales Directors, and Regional Sales Support Manager
• Ensure accountability of self and team in participation of overall business strategy
• Maintain relationships with sales and service teams to drive regional results
• Participate in process improvement initiatives and pro‑actively recommend strategies for consideration
• Strong ability to work collaboratively with the regional service counterparts to ensure customer needs are met and exceeded

What you will bring:

• 5+ years of experience in the insurance and/or financial industry an asset
• Effective and empathetic leadership qualities
• Confident communicator and facilitator with the ability to present, train, and transfer complex knowledge
• Highly adaptable, driven to help people be their best
• Results oriented and motivated self‑starter; ability to work independently and set priorities
• Ability to prioritize effectively and manage workflow
• Experience within the Group Benefits industry
• Ability to solve problems and research information to determine appropriate decisions
• Ability to build and maintain strategic partnerships within the organization and region
• Track record of consistently achieving and exceeding performance targets
• Pattern of success across multiple disciplines
• Post‑secondary education or equivalent work experience
• Financial Services Industry designations an asset; such as GBA or CEBS

The base salary for this position is between $71,900 - $119,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well‑being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full‑time or part‑time permanent team member:

• Career Development: Opportunities for career advancement, access to industry‑leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well‑being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Location

Vancouver, British Columbia, CA

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