Regional Manager, Client Relationships

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Toronto; Hybrid; CAD 91,000 - 141,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards and Recognition

Community

Job summary

Canada Life in Toronto is seeking a Regional Manager, Client Relationships to lead a team delivering client-focused service to our group retirement clients. The role offers challenging work in a fast-paced environment with growth opportunities, and requires motivation, creativity, and strong partnership building.

You will develop regional strategies, coach a high-performing team, collaborate with Sales and Operations, and maintain key client and distribution partner relationships.

Qualifications

• 5+ years in Canadian insurance/financial industry.
• Demonstrated leadership and coaching experience.
• High emotional intelligence and collaborative culture.
• Strong client relationship and stakeholder engagement skills.

Responsibilities

• Develop and execute regional strategies to drive client retention and portfolio performance.
• Lead, coach, and develop a high-performing team with accountability and continuous improvement.
• Provide direction to ensure high-quality delivery across client relationships and plan administration.
• Partner with Sales, Operations, and regional leaders to align on client strategy and drive outcomes.
• Build relationships with clients, consultants, and distribution partners to reinforce value proposition.
• Oversee resource planning and workload management for team efficiency.
• Act as escalation point for complex client situations and ensure timely resolution.
• Represent Canada Life at events to enhance regional visibility and brand presence.
• Foster regional engagement with broader organizational priorities.

Skills

Leadership capabilities

Regional strategy

Client relationships

Team coaching

Stakeholder collaboration

Insurance/financial knowledge

Education

Post-secondary education

Job description

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We are looking for a Regional Manager, Client Relationships

This role focuses on leading a team of professionals to deliver an industry-leading, client relationship focused service experience to our group retirement clients.It offers challenging and meaningful work in a fast-paced work environment, exciting opportunities with room to grow and develop, as well as a range of work day-to-day. Your motivation, creativity, and nimble decision-making skills along with internal and external partnerships will help you to meet and even exceed a variety of objectives.

What You Will Do

• Develop and execute regional strategies to drive client retention, growth, and overall portfolio performance, while contributing to national initiatives and best practices
• Lead, coach, and develop a high-performing team, setting clear expectations and fostering a culture of accountability, continuous improvement, and excellence
• Provide direction and oversight to ensure consistent, high-quality delivery across client relationships, plan administration, and stakeholder support
• Partner closely with Sales, Operations, and other regional leaders to align on client strategy, resolve complex issues, and drive business outcomes
• Build and maintain strong relationships with key clients, consultants, and distribution partners, reinforcing Canada Life’s value proposition
• Oversee resource planning and workload management to ensure team efficiency, scalability, and effective support of client needs
• Act as an escalation point for complex client situations, providing guidance and ensuring timely, effective resolution
• Represent Canada Life in the market through industry events, client engagement, and thought leadership, enhancing regional visibility and brand presence
• Foster regional engagement and alignment, ensuring the team is connected to broader organizational priorities and direction

What You Will Bring

• 5+ years of experience in the Canadian insurance and/or financial industry
• Demonstrated leadership capabilities; coaching, developing and fostering a high-performance team
• Highly adaptable, driven to develop talent and help people be their best
• Proven ability to create a high-energy, collaborative culture where teams thrive
• Passion for service excellence, creating connections with clients, and making a difference
• Track record of consistently achieving strategic business objectives
• High emotional intelligence and ability to help influence thinking and behaviours
• Strong understanding of Group Retirement Services and key stakeholders
• Post-secondary education or equivalent work experience
• Industry designations RPA and GBA are considered an asset

This position will be located in the Toronto head office and follows a hybrid field work model.

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The base salary for this position is between $91,000 - $141,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Location: Toronto, ON, CA