Sales Support Coordinator - B2B

Staples Canada; Richmond Hill; On-site; CAD 45,000 - 60,000; Full time

Job summary

Join a leading company as a Sales Support Coordinator – B2B, where you'll support Business Development Managers and Account Managers with invoicing, project coordination, and customer service. This full-time role offers opportunities to work in a dynamic environment focusing on customer satisfaction and operational efficiency.

Benefits

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Qualifications

• 1-2 years of experience in the graphic arts & printing industry.
• Proficient in writing technical and tailored texts.
• Knowledge of the steps involved in the printing process.

Responsibilities

• Provide support services to Business Development Managers and Account Managers.
• Assist with monthly invoicing for customer payments.
• Ensure customer orders stay on track and deliver on time.

Skills

Mathematical Skills

Technical Writing

Customer Service

Education

College or technical school diploma in graphic arts or related discipline

Tools

Microsoft Office

Job description

Join to apply for the Sales Support Coordinator - B2B role at Staples Canada

Join to apply for the Sales Support Coordinator - B2B role at Staples Canada

Some of what you will do:

The Copy & Print Centre Sales Support Coordinator (SSC) is responsible for providing support services to Business Development Mangers and Account Managers for accounts deemed strategic in scope on a regional or national level requiring coordination. Working in partnership with the sales team, the SSC will assist with monthly invoicing for customer payment, verify shipping and on time delivery where required, and work with vendor partners to coordinate for production. There may be times the SSC will help with estimates for digital and specialty print products & services by assessing the characteristics of the project. Also may be involved with saleforce.com to ensure that quotations, proofs, uploads to box, .com etc. are entered into Sales force. The SSC will support sales teams with communication to the sales team, store teams, and customers on projects, and to help ensure that customer service is a priority.

Job Description

Some of what you will do:

The Copy & Print Centre Sales Support Coordinator (SSC) is responsible for providing support services to Business Development Mangers and Account Managers for accounts deemed strategic in scope on a regional or national level requiring coordination. Working in partnership with the sales team, the SSC will assist with monthly invoicing for customer payment, verify shipping and on time delivery where required, and work with vendor partners to coordinate for production. There may be times the SSC will help with estimates for digital and specialty print products & services by assessing the characteristics of the project. Also may be involved with saleforce.com to ensure that quotations, proofs, uploads to box, .com etc. are entered into Sales force. The SSC will support sales teams with communication to the sales team, store teams, and customers on projects, and to help ensure that customer service is a priority.

Specifically, You Will

• Collaborates with others and administers project requests from multiple contacts for digital and specialty print requirements.
• Will be responsible to assist the Business Development Managers and Account Managers with accounts that are at a regional or national level requiring monthly invoicing of multiple locations, and shipping to multiple locations.
• Work with vendor partners and coordinate multiple projects.
• Partner with Territory Sales Managers to determine accounts that require administrative support from the Copy & Print Support Coordinator.
• Ensure quotations match original order specifications and manage change requests.
• Ensure appropriate level of communication with all internal business partners.
• Responds to internal client needs in a thorough and timely manner.
• Ensure customer orders stay on track and arrive to customer’s destination when promised.
• Directly supports strategic accounts (payment administration, logistics).
  
  

Some Of What You Need

• College or technical school diploma in graphic arts or related discipline.
• Writing-technical and tailored texts.
• Mathematical Skills-completes basic and complex mathematical calculations.
• Knowledge of computer programs such as Microsoft office.
• Understands steps involved in the printing process.
• 1-2 Years experience in the graphic arts & printing industry with specific background in print.
  
  

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...
  
  

#MakeAnImpact

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

About The Team

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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