Sales Support Coordinator

Hellmann East Europe Group; Mississauga; On-site; CAD 85,000 - 100,000; Full time

Job summary

Hellmann Worldwide Logistics in Mississauga, Canada, seeks a Sales Support Coordinator to coordinate sales tasks, provide admin support to the Americas team, and ensure timely reporting. This role requires meticulous organization and proactive problem solving.

Fluency in Spanish and English, solid knowledge of Microsoft Office, and CRM experience (Dynamics or Salesforce) are essential. Bachelor’s or Associate degree preferred with 3 years in fast-paced logistics.

Qualifications

• Associate’s or Bachelor’s degree preferred in business, logistics, or related field.
• 3 years of experience in a fast-paced logistics environment.
• Fluency in English and Spanish essential.
• Experience with CRM systems (Dynamics or Salesforce) preferred.

Responsibilities

• Provide coordination and administrative support to growth of intra-Americas business.
• Assemble reports, research issues, and ensure deadlines are met by Commercial team.
• Develop customer collateral with Americas Marketing Team and track campaign results.
• Support Trade Lane Director with follow-up calls and ad-hoc reports.
• Analyze marketing leads and assign to appropriate sales resources.

Skills

Spanish fluency

English fluency

CRM systems

Microsoft Office

Communication skills

Time management

Independent worker

Education

Associate’s degree in business or related field

Bachelor’s degree in business management or logistics

Tools

Microsoft Dynamics CRM

Salesforce

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
For the better. Together.

This position has a base compensation range of CAD 85,000.00 to CAD 100,000.00. In addition to this base compensation, you’ll benefit from our competitive health and welfare programs, a retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity, and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness.

The Sales Support Coordinator plays a crucial role in maintaining the efficiency and accuracy of sales tasks and processes through meticulous administrative and clerical support. Managing essential office tasks, coordinating sales activities, and providing comprehensive support to the team. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving sales processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the sales success of the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for providing coordination and administrative support to the growth of the Intra-Americas business for Hellmann Worldwide Logistics.
• Work with sales team members throughout the Americas and other support functions within Hellmann to assemble reports, research open issues, and ensure the Commercial team adheres to internal and external (customer) deadlines.
• Works with the Americas Marketing Team to develop customer-specific collateral or content, including coordinating case studies, assisting with event management, and tracking the results of customer-targeted campaigns.
• Supports the Trade Lane Director and other sales team members to follow up on open customer issues including coordinating A/R follow-up calls and preparing ad-hoc reports to support the teams.
• Analyze marketing leads from marketing automation campaigns specific to North American and Latin American trade lane and assign to appropriate sales resources working with Sales Operations Managers in each region.
• Field ad-hoc requests from the Trade Lane Director and the Commercial team related to customer-facing activities and business opportunities and route to the proper department or drive a resolution.
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SUPERVISORY RESPONSIBILITIES:

There are no supervisory responsibilities related to this role.

EDUCATION AND/OR EXPERIENCE:

• Associate’s degree in business, Communications, or other related fields. Preferred: Bachelor’s degree in business management, Logistics/Supply Chain, or related field or equivalent combination of education and work experience will be considered in lieu of educational requirement.
• 3 years of experience in a fast-paced, high volume customer service/logistics environment
• Preferred, not required: Experience with CRM system like Microsoft Dynamix or Salesforce.com preferred
• Fluency in Spanish and English

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Ability to work independently with minimal supervision
• Resourceful, collaborative attitude and a willingness to learn and try new things
• Ability to adapt and be flexible to a changing customer and business environment and remain professional in communication and demeanor when situations become challenging or tense.
• Possess excellent verbal and written communication skills as well as customer service acumen
• Enjoy helping others, acting as part of a team, and solving problems/provide solutions
• Possess acute attention to detail and developed organization skills
• Possess strong time management and prioritization
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet - proficiency with Excel required.

PHYSICAL DEMANDS:

• Frequently required to stand, and walk
• Regularly required to sit for extended periods
• Regularly uses arms to reach, hands and fingers for computer and phone use
• Speaking clearly and listening for heavy phone contact
• Requires close-up and computer screen distance vision ability

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics are similar of those of an office setting with various office equipment.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!