Sales Support Coordinator

LightForm Canada; Calgary; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a dynamic team as a Sales Support Coordinator in Calgary, where your passion for design meets an exciting career opportunity. In this full-time role, you will leverage your design knowledge to assist the sales team in delivering exceptional service to clients in residential, commercial, and hospitality projects. Your responsibilities will include welcoming customers, coordinating projects, and crafting effective proposals, all while maintaining the showroom's inviting atmosphere. This is your chance to contribute to a collaborative environment that values creativity and innovation, all while working with leading design professionals and top modern lighting manufacturers. If you're ready to make an impact in the design industry, this is the role for you.

Benefits

Full Benefits Package

Career Advancement Opportunities

Support from Sales and Marketing Teams

Access to Exclusive Design Events

Qualifications

• Minimum 2 years in retail sales related to design or luxury products.
• Post-secondary education in design or business is preferred.

Responsibilities

• Assist sales team in achieving targets and providing customer support.
• Develop proposals and quotations for clients.
• Maintain showroom standards and assist in product knowledge sessions.

Skills

Retail Sales Experience

Design Knowledge

Customer Service Skills

Problem-Solving

Communication Skills

Organizational Skills

Microsoft Office Suite

Education

Post-secondary Degree/Certificate in Interior Architecture/Design

Business Administration

Tools

Contact Management Software

Job description

Are you passionate about design? Does the thought of being part of exciting design projects excite you? Eager to launch a challenging yet rewarding career in the design industry? If so, we have a brilliant career opportunity for you as a Sales Support Coordinator in our spectacular Calgary showroom.

This full-time position will provide you with the opportunity to leverage your design and/or lighting background as you work with the Calgary sales team and our retail clientele, helping them light and furnish their residential, commercial, and hospitality projects. Your goal is to assist the sales team in achieving their sales targets.

Your typical day will see you:

1. Welcoming showroom visitors and learning the reason behind their visit
2. Helping people select and review products best suited to their project needs
3. Coordinating with the appropriate sales team member to assist in completing the project
4. Developing clear and effective written proposals and quotations
5. Connecting and following-up with customers through email, telephone, and in-person interactions
6. Providing our Customer Service team with necessary information to resolve any product or delivery issues
7. Assisting the sales team with their established accounts and develop further sales opportunities
8. Ensuring showroom appearance is maintained by upholding merchandising, cleanliness, and organisational standards
9. Assisting in Product Knowledge sessions with our vendors
10. Participating in showroom events as needed
11. Arranging shipping, receiving and storage for incoming and outgoing deliveries

You will succeed in this role if you:

1. Are a natural people person and love working with people
2. Have a keen eye for design and feel comfortable advising people
3. Are highly organised, punctual, reliable, and take pride in your work
4. Are a positive team player and love a challenge
5. Keep abreast of product applications, technical services, and competitive activities
6. Participate whenever possible in industry events and activities, educational opportunities
7. Consistently meet or exceed monthly sales targets

Our ideal candidate will have the following skills and experiences:

1. Two years minimum experience in retail sales relevant to the design or luxury product industries e.g. lighting, furniture, accessories, fashion
2. A post-secondary degree/certificate in Interior Architecture/Design and/or Lighting Design, Business Administration or related field
3. Practical work experience and an ability to demonstrate a high level of lighting and furniture industry knowledge is also acceptable
4. Aptitude for problem-solving; ability to determine solutions for customers
5. Detail-oriented with a strong ability to assess and work with complex data and systems
6. Excellent verbal and written communication skills
7. Proficient in using Microsoft Office Suite applications and contact management software

You will be supported by our Regional Sales Manager, our Marketing Team, and our Accounting and Operations Teams.

If you’re serious about a career in the design industry, you’ll find that LightForm and Dwell Modern offer a rare opportunity for career advancement while working with experienced design professionals to create beautiful spaces.

A full benefits package is offered to all full-time employees. Compensation and commission rates are based on experience.

About LightForm

LightForm is a team of design-driven sales and support staff who help Canada's interior design and architecture professionals light their residential, commercial, and hospitality projects. We are the Canadian partner for more than 75 top modern lighting manufacturers from Europe and North America, and our clients include some of the country’s most innovative and exciting design and architecture firms. Our showrooms in Toronto, Vancouver, Edmonton, and Calgary showcase some of the most unique, exclusive, and iconic collections of modern architectural and decorative lighting from around the world and serve as an exciting event space for designer visits, parties, and educational sessions.

Job Type: Full-time