Sales supervisor - retail

Royal Canadian Gifts; Canada; On-site; CAD 42,000 - 56,000; Full time

Job summary

Royal Canadian Gifts is seeking a capable retail supervisor to manage daily operations on site in Canada. You will oversee staff, coordinate schedules, process sales and merchandising tasks, and resolve customer issues while maintaining inventory accuracy.

The role requires a 3–5 year background in retail supervision, strong leadership, and excellent service orientation. On-site work with payroll duties and performance reviews is expected.

Qualifications

• Secondary school diploma required.
• 3–5 years of retail supervisory experience.
• Strong customer service and communication skills.

Responsibilities

• Assign sales workers to duties
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Oversee payroll administration
• Conduct performance reviews
• Hire, train and supervise staff

Skills

Staff supervision

Sales supervision

Customer service

Scheduling

Merchandise planning

Education

Secondary school diploma

Tools

Payroll software

Inventory software

Job description

OVERVIEW

LANGUAGES

English

EDUCATION

• Secondary (high) school graduation certificate

EXPERIENCE

3 years to less than 5 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

RESPONSIBILITIES

TASKS

• Assign sales workers to duties
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Oversee payroll administration
• Conduct performance reviews
• Hire, train and supervise staff