Sales Supervisor

Lacoste; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading retail brand is looking for a dynamic Sales Supervisor to lead their sales team in Toronto. In this full-time role, you will oversee sales operations, develop strategies to drive revenue growth, and maintain excellent client relationships. The ideal candidate will be results-driven with a strong focus on customer service.

Qualifications

• Experience in a sales supervisory role.
• Strong analytical skills to monitor performance metrics.
• Ability to motivate and coach team members.

Responsibilities

• Lead and motivate the sales team to achieve targets.
• Develop and implement effective sales strategies.
• Monitor sales performance and prepare reports.

Skills

Customer Service

Sales Strategy Development

Team Leadership

Performance Analysis

Job description

Join to apply for the Sales Supervisor role at Lacoste.

We are seeking a dynamic and results-driven Sales Supervisor to lead our sales team. The ideal candidate will oversee daily sales operations, ensure team performance meets or exceeds targets, and support the professional growth of sales staff. This role is critical to driving revenue growth and maintaining strong client relationships.

Essential Job Responsibilities

• Customer service and sales: Desire to achieve and exceed individual sales goals and KPIs as determined by the Store Manager.
• Connect with customers and drive sales by providing excellent customer service according to company standards.
• Embrace a customer-first culture and utilize product knowledge to ensure satisfaction.
• Develop strong knowledge of Lacoste products, including sizing, content, and features, and communicate this effectively to customers.

Operations

• Supervise, motivate, and coach the sales team to achieve and surpass sales targets.
• Develop and implement effective sales strategies.
• Monitor performance metrics (KPIs) and prepare reports for management.
• Analyze sales results and recommend improvements.
• Participate in recruiting and onboarding new sales team members.
• Ensure high customer satisfaction and resolve client issues.
• Collaborate with other departments to streamline sales processes.
• Manage and resolve team or sales-related conflicts efficiently.

Core Competencies and Traits

• Sales and Goal-Oriented: Maintain high performance aligned with company goals.
• Customer Service Focused: Build lasting relationships through exceptional service.
• Collaboration: Work effectively with colleagues.
• Adaptability/Resilience: Thrive in a fast-paced environment and overcome obstacles.

Core Values and Traits

• Play by Daring: Embrace innovation and take calculated risks.
• Play with Elegance: Demonstrate creativity and grace.
• Play with Tenacity: Pursue goals with determination.
• Play as One Team: Foster collaboration and mutual respect.

Additional Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail Apparel and Fashion

This job posting is active and available.