Sales Specialist

Fortify Services; Toronto; Hybrid; CAD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive compensation

Performance incentives

Training and ongoing support

Professional growth

PR support may be available

Job summary

Fortify Services is seeking a motivated Sales Specialist based in Toronto, Ontario. You will speak with new and existing customers, understand their needs, and convert inquiries into confirmed appointments, supporting homeowners and businesses across Ontario.

Join a growing team that values customer service, provides training, and offers opportunities for professional growth within a fast-paced home services environment.

Qualifications

• Previous sales or customer service experience.
• Confident and professional communication.
• Strong negotiation and follow-up abilities.
• Organized, dependable and results-oriented.

Responsibilities

• Respond to incoming calls and online inquiries.
• Explain services clearly and provide accurate information.
• Prepare estimates and follow up with prospective customers.
• Schedule appointments and coordinate with technicians.
• Build strong customer relationships.
• Meet individual and team sales targets.
• Maintain accurate records of customer conversations and bookings.

Skills

Sales experience

Customer service

Communication skills

Negotiation

Follow-up

Organization

Reliability

Fast-paced environment

Job description

Fortify Services is looking for a motivated, customer-focused Sales Specialist to join our growing team. Based in Toronto, we provide locksmith, garage door, doors and windows, and home improvement services to customers across Ontario.

In this role, you’ll speak with new and existing customers, understand their needs, recommend the right services and turn inquiries into confirmed appointments.

Key Responsibilities

• Respond to incoming calls and online inquiries
• Explain services clearly and provide accurate information
• Prepare estimates and follow up with prospective customers
• Schedule appointments and coordinate with technicians
• Build strong customer relationships
• Meet individual and team sales targets
• Maintain accurate records of customer conversations and bookings

What We're Looking For

• Previous sales or customer service experience
• Confident and professional communication skills
• Strong negotiation and follow-up abilities
• Organized, dependable and results-oriented
• Comfortable working in a fast-paced service environment
• Knowledge of home services is an asset, but training will be provided

Why Join Fortify Services?

• Competitive compensation with performance incentives
• Qualified inbound customer leads
• Training and ongoing support
• Opportunities for professional growth
• A supportive team serving customers throughout Ontario
• Permanent Residency (PR) support may be available to eligible foreign workers, subject to individual circumstances and applicable requirements.

If you’re energetic, persuasive and committed to providing excellent customer service, we’d like to hear from you.

As your trusted local experts in locksmith and garage door services, we are dedicated to providing security and convenience for both residential and commercial properties. With our 24/7 emergency service.