Sales & Service Representative

Grainger; Fort McMurray; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their team in Fort McMurray. This role focuses on delivering exceptional customer service and driving sales growth through a deep understanding of the product offerings. You'll engage with customers daily, ensuring their inquiries are met with prompt and courteous responses. With a commitment to personal safety and a culture that fosters growth, this position offers a chance to make a significant impact in a supportive environment. If you're ready to contribute to a team dedicated to excellence, this opportunity is for you.

Benefits

Medical, dental, and vision coverage

Paid time off and company holidays

Life insurance coverage

Employee Family Assistance Program

Retirement Savings Plan

Educational Assistance

Employee discounts and perks

Qualifications

• 1-2 years of customer service experience required.
• Strong interpersonal and problem-solving skills are essential.
• Knowledge of industrial products is a plus.

Responsibilities

• Interact and respond to customer inquiries daily.
• Sell products and promote services effectively.
• Assist in achieving operational metrics and customer satisfaction.

Skills

Customer Service

Problem-Solving

Interpersonal Skills

Computer Skills

Work Ethic

Education

High School Diploma

Job description

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, we keep the world working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results.

Our welcoming workplace enables you to learn, grow, and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Summary:

Under the general direction of the Onsite Leadership team, this position supports the growth of the onsite business by driving profitable sales growth and customer service through understanding.

Job Responsibilities (You Will):

• Interact, respond, and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner.
• Sell a diversified line of products over-the-counter, promoting Private Brands, Technical Services, and e-commerce channels whenever possible, and provide an understanding of the Grainger Value Proposition to customers.
• Process customer orders through the computer system, ensuring accuracy and prompt delivery.
• Maintain a well-rounded knowledge of products sold, including the completion of the required training programs.
• Other branch support related duties including but not limited to supporting the warehouse functions as required.
• Assist in driving the achievement of key operational metrics in customer satisfaction, sales, safety, and operational improvements by utilizing available tools and reporting.
• Utilize sound judgment and best practices to resolve complex customer concerns.
• Participate in Continuous Improvement (CI) Team meetings and CI on-site initiatives as required.
• Have a strong commitment to personal safety and safety in the workplace.
• Other duties and responsibilities as required for the position.

Education / Experience (You Have):

• 1 to 2 years previous customer service experience.
• Demonstrates a strong work ethic and personal commitment to get the job done.
• Demonstrated focus on “wowing” the customer with exceptional service.
• Knowledge of industrial and/or safety products considered an asset.
• Superior interpersonal, problem-solving, and customer service skills to effectively build relationships.
• Proficient computer skills and aptitude.
• Possession of a valid driver’s license is an asset.
• Completion of High School Diploma.

The position may require you to attend at our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

This position will require you to adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment on certain customer sites. This includes a hard hat; clean shaven in order to wear a close-fitted N95 mask.

Rewards and Benefits:

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision, and prescription drug coverage.
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province).
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial, and other concerns.
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future.
• Educational & Professional Membership Fee Assistance program.
• Employee discounts, team member perks, and more!

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.