Sales Professional - Inside Sales

Service Corporation International; Burnaby; On-site; CAD 50,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

AD&D Insurance

RRSP Matching

Deferred Profit Sharing

Job summary

Service Corporation International in Burnaby, BC is seeking a Family Service Counselor to support families by arranging at-need and pre-need cemetery services, driving revenue and serving as primary contact. You will lead presentations, respond to inquiries, and build trust with families through empathetic communication, with evening and weekend shifts.

This role rewards strong sales performance with a compensation structure that blends base pay and commissions, plus benefits and career growth

Qualifications

• High school diploma or equivalent required.
• 1-2 years of college or an equivalent education and experience.
• Valid driver’s license with an acceptable driving record.
• Ability to obtain and maintain an insurance license if required.
• Willingness to work evenings and weekends.

Responsibilities

• Lead generation and prospecting daily.
• Build relationships with families and provide service.
• Explain and present pre-need and funeral-care options.
• Collaborate with funeral directors and staff to ensure seamless service.

Skills

Customer service

Communication skills

Empathy

Sales skills

Lead generation

Time management

Driving

Education

High school diploma or equivalent

1-2 years of college or equivalent

Tools

Computer literacy

Job description

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

• Lead Generation
• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

• Education
• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Licenses

• Valid driver’s license with an acceptable driving record

Knowledge, Skills and Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Compensation

The estimated total target for this position in the first year typically ranges from $50,000 to $100,000 annually, consisting of a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn 100,000 to 150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. The position includes an hourly rate of $18.25/hr as part of the total compensation structure.

Benefits

• Medical, Dental, AD&D Insurance and more
• RRSP Matching and Deferred Profit Sharing company programs
• Vacation is paid out each paycheck
• #SCI Postal Code: V5G 3M1
• Category (Portal Searching): Sales
• Job Location: CA-BC - Burnaby

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well‑being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.