Sales Professional - Inside Sales

Service Corporation International; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the funeral services industry is seeking a Family Service Counselor in Calgary, responsible for serving client families with cemetery arrangements. This role focuses on building strong relationships with families, ensuring excellent customer service, and generating referrals. Candidates should possess empathy, strong communication skills, and a high school diploma.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service or sales experience preferred.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Serve client families by making cemetery arrangements and providing personalized service.
• Build trust-based relationships with families and provide ongoing support.
• Collaborate with staff to ensure high-quality service delivery.

Skills

Customer service skills

Empathy

Communication

Education

High school diploma or equivalent

1-2 years of college or equivalent education

Tools

Proficiency with computers and software

Job description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Accountable for serving client families by making at-need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery, acting as the primary contact for families.

JOB RESPONSIBILITIES

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive, and professional manner
• Connects with families through listening, honest communication, and genuine concern
• Develops understanding of each family’s unique needs and offers solutions that provide value
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Educates families on the benefits of pre-planning to gain referrals and protect family members, relatives, and friends

Teamwork

• Provides a continuous link from services at need, through aftercare, to future protection services
• Collaborates with funeral directors, location managers, and other staff to provide seamless, high-quality service
• Reviews previous family contacts to support current needs and sales
• Shares family concerns with the SCI team

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent
• 1-2 years of college or equivalent education and experience

Experience

• High school equivalency and 1-2 years of college or equivalent experience
• 1-2 years of customer service or sales experience preferred

Licenses

• Valid driver’s license with an acceptable driving record

Knowledge, Skills, and Abilities

• Ability to pass the company’s internal presentation certification within 30 days of hire
• Ability to work evenings and weekends as needed
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours, with the potential to work up to 12 hours in a day
• Empathy and respect in interactions
• Proficiency with computers and software
• Customer service skills