Sales Operations Specialist

DHL; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading logistics company as a Sales Operations Specialist, where you will enhance the efficiency of frontline sales teams through process optimization and effective customer relationship management. Your role will involve supporting lead generation, managing customer data, and ensuring compliance with sales processes, all while delivering exceptional customer experiences throughout the sales lifecycle.

Qualifications

• Strong analytical skills for data tracking and sales metrics.
• Experience with customer database/tools.
• Ability to coordinate across functions and manage multiple projects.

Responsibilities

• Assist in developing lead generation strategies and qualifying customers.
• Optimize sales support processes to enhance productivity.
• Manage CRM data quality and conduct training for sales personnel.
• Lead project implementations related to sales tools.

Skills

Data Analysis

Process Optimization

Lead Qualification

CRM Management

Job description

Role Overview

As a Sales Operations Specialist at DGF Canada, you will play a vital role in supporting and empowering our frontline sales teams. Your focus will be on enhancing efficiency in their daily operational tasks—such as lead qualification and management, account opening, renewals, and quotations—while also maintaining our customer database and call planning systems.
By optimizing sales processes and systems, you will contribute to delivering an exceptional customer experience throughout the sales cycle, from lead management to onboarding.

Key Responsibilities

• Lead Generation Support:
  Assist in the development and implementation of lead generation strategies to identify and qualify potential customers, ensuring a robust sales pipeline.

• Process Optimization:
  Develop and implement streamlined sales support processes to enhance productivity, reduce bottlenecks, and improve the customer onboarding experience.

• Customer Database Management:
  Take ownership of the CRM tool, ensuring data quality through regular training sessions for sales personnel on proper data entry, and ensure timely resolution of sales-related queries.

• Project Management:
  Serve as the project implementation leader or commercial representative for the deployment and development of relevant sales processes or tools within the country.

• Coordination:
  Collaborate with cross-functional teams—including marketing, finance, IT, and operations—to align on goals and ensure the smooth implementation of various sales process improvement initiatives.

• Compliance:
  Ensure adherence to global and regional standards for various sales processes, systems, and tools.

• Data Analysis:
  Track and analyze key sales metrics, preparing insightful reports to support decision-making and strategic planning.