Sales Operation Analyst

Barry Callebaut; Saint-Hyacinthe; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the chocolate and cocoa industry is searching for a Sales Operations Analyst to support Sales Managers and handle customer-facing administrative tasks. The role includes managing sales contracts, preparing reports, and building positive customer relationships. Candidates should possess a Bachelor's degree, a minimum of 2 years of experience in commercial sales, and fluency in both French and English.

Benefits

Competitive salary and comprehensive benefits package

Paid time off, plus generous holiday time

Workplace flexibility

Opportunities for personal and professional growth

Qualifications

• Minimum 2 years of experience in working with Commercial Sales Departments.
• Fluent in French & English both written and oral.
• Advanced MS Office skills.

Responsibilities

• Supports Sales Managers in all customer-facing administrative tasks.
• Prepares reports, analyses, and updates data in the CRM system.
• Manages sales contracts and provides quotations directly to clients.

Skills

Entrepreneurship spirit

Multitasking

Project Management

Fluency in French

Fluency in English

Education

Bachelor's degree or any related certification

Tools

MS Office (especially Excel & PowerPoint)

SAP

Salesforce

Job description

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide.We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

ENGLISH

About the role :

The Sales Operations Analyst supports the team of Sales Managers in all customers facing administrative tasks, closely cooperating with the Customer Service, Pricing, Supply Chain and GBS Sales Support departments as well as many others in North America. Supports all activities related to customers’ demands. Including quoting and booking contracts, as well as managing the End-to-End Sales functions.

Key responsibilities include :

Works closely with the sales team, supporting them in the daily administrative, operational, and commercial tasks, including customer portfolio management.

Prepares reports, analyses, statistics, and presentations, and updates data in the CRM system on an ongoing basis.

Directly supports customers in providing information related to the company's offer and conducts activities aimed at building positive relationships with customers.

Provide general information (new products, promotions, invitations to fairs, etc.) to distributors and end customers, order product samples, and necessary information materials.

Manages sales contracts and provides quotations directly to clients based on Sales Manager's requirements, prepares pricelists and price updates.

Works closely with other BC departments, especially the Chocolate Academy, Marketing, Customer Service, Logistics, Pricing, and others. Supports in gathering sales forecasts for the planning department.

Supports promotional events organization and participates in outside meetings.

Supports sales department in organizing tabletop trade events and in everyday activities (translating documents, courier services, ordering office supplies, etc.)

Supports Sales manager during customer visits (1-3 times year)

Actively increase your own professional knowledge and expertise and ensure understanding of the global BC organization.

About you :

Bachelor's degree or any other related certification

Minimum 2 years of experience in working with Commercial Sales Departments

Fluent in French & English both written and oral.

Advanced MS Office (especially Excel & PowerPoint).

SAP knowledge will be an advantage.

Salesforce knowledge is a plus

Ability to work under pressure.

Entrepreneurship spirit and passion.

Multitasking and Project Management skills a plus

What you can expect from Barry Callebaut :

Competitive salary and comprehensive benefits package

Paid time off, plus generous holiday time

Environment that welcomes workplace flexibility

An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!

Ability to grow personally and professionally within an organization that values development and internal career growth

Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all our products.