Sales Manager, Premium Accounts Team

Royal Canadian Mint; Ottawa; Hybrid; CAD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid work arrangement

Outstanding pay and total rewards for你

Job summary

The Royal Canadian Mint in Ottawa seeks a Sales Manager, Premium Account Team to lead strategic growth of its premium client portfolio, including HNW and UHNW clients, by driving revenue and building a high-performing sales culture.

You will lead a 7–8 person team of Account Representatives, develop strategic partnerships with family offices and wealth advisors, and align sales with marketing, product, and client support to expand the Mint’s market presence.

Qualifications

• Minimum 7 years of related sales leadership experience.
• Proven experience serving HNW/UHNW clients.
• Experience with family offices, wealth advisors, wealth management firms, financial institutions.
• Bilingual English/French at time of hire.
• University degree in related area or equivalent.
• Strong CRM, analytical, and relationship-building skills.

Responsibilities

• Develop and implement strategic sales plans to accelerate revenue growth and expand market share within affluent segments.
• Lead, coach, and develop a team of Account Representatives to exceed sales and retention targets.
• Cultivate and maintain relationships with premium clients, upsell and cross-sell where appropriate.
• Drive acquisition of new premium accounts through proactive prospecting and networking.
• Collaborate with marketing, product development, and customer support to align sales objectives.
• Analyze sales data and market trends to optimize strategies and performance.
• Monitor team performance and provide coaching and reviews to drive success.

Skills

Sales leadership

HNW/UHNW experience

Strategic partnerships

Relationship management

Team coaching

Forecasting & analytics

Education

University degree

Tools

Genesys PureCloud

Excel

PowerPoint

Word

Microsoft Dynamics 365 (D365)

Excel connections

Job description

The Royal Canadian Mint (the Mint) is hiring a Sales Manager, Premium Account Team who can thrive in a dynamic and inclusive environment.

Reporting to the Director of Sales, Customer Solutions, the Sales Manager, Premium Account Team is responsible for leading the strategic growth of the Mint’s premium account portfolio, driving revenue performance, and fostering a high-performing sales culture. The incumbent leads a team of approximately seven sales representatives focused on acquiring, developing, and retaining high-value client relationships, including High Net Worth (HNW) and Ultra High Net Worth (UHNW) customers. The role is accountable for identifying new business opportunities and building strategic relationships with family offices, private wealth advisors, wealth management firms, and other financial institutions to expand market presence and support long-term business growth. The incumbent is responsible for leading a team of approximately 7-8 people.

Your Responsibilities:

• Develop and implement strategic sales plans that accelerate revenue growth, expand market share, and strengthen relationships within affluent and high-net-worth client segments
• Lead, coach, and develop a team of Account Representatives to achieve and exceed sales, retention, and client satisfaction targets.
• Cultivate and maintain strong relationships with existing premium clients, understanding their needs, addressing concerns, and proactively seeking opportunities for upselling and cross-selling.
• Drive the acquisition of new premium accounts through effective prospecting, networking, and relationship-building activities.
• Collaborate closely with cross-functional teams, including marketing, product development, and customer support, to ensure alignment and support in achieving sales objectives.
• Analyze sales data, market trends, and customer feedback to provide insights and recommendations for continuous improvement and optimization of sales strategies.
• Monitor and evaluate the performance of the sales team, providing regular feedback, coaching, and performance reviews to drive individual and collective success.
• Stay updated on industry trends, competitive dynamics, and best practices in sales management, leveraging insights to enhance the team’s effectiveness and competitiveness.
• Represent the company at industry events, conferences, and client meetings, showcasing our premium offerings and building brand awareness and credibility in the market.
• Establish and maintain strong partnerships with family offices, private wealth advisors, wealth management firms, financial institutions, and other key intermediaries to identify business opportunities and expand the premium client portfolio.
• Represent the organization within the wealth management and investment communities, building brand awareness and fostering relationships that support business growth.

This position offers a hybrid work arrangement, requiring on-site presence at our Ottawa location three to five days per week, depending on meeting requirements and other activities.

This selection process may also qualify you for other positions with similar requirements and qualifications.

Qualifications:

Languages Requirements:

Proficiency in both official languages (English & French) is required at the time of hire. The linguistic profile for this position is:

If no qualified candidate fully meets the linguistic profile of the position, other bilingual profiles may be considered, in accordance with the Mint’s Staffing Policy.

Education & Designation:

• University degree in related area, or an acceptable combination of education and experience may be considered

Experience:

• Minimum of 7 years of related business experience with a proven track record in sales management, revenue growth, and client relationship management, including experience serving High Net Worth (HNW) and Ultra High Net Worth (UHNW) clients.
• Proven Experience working with family offices, private wealth advisors, wealth management firms, investment advisors, financial institutions, and other professional referral networks.
• Strong understanding of the affluent and ultra-affluent client landscape, including the unique service, relationship management, and business development requirements associated with these segments.
• Proven ability to develop strategic partnerships and referral channels that drive customer acquisition and revenue growth.
• Minimum of 5 years of progressive management experience

Additional Qualifications:

• Strong understanding of sales methodologies, techniques, and best practices, with the ability to develop and execute effective sales strategies
• Strong interpersonal skills with excellent written and verbal communication skills to build and sustain relationships internally and with external customers.
• Excellent leadership and coaching skills with the ability to inspire, motivate, and influence team members and stakeholders at all levels
• Ability to drive revenue growth through strategic planning and effective team management
• Intermediate proficiency with Genesys PureCloud (IVR/ACD)
• High proficiency with Excel, PowerPoint, Word and Microsoft Dynamics (D365)
• High proficiency with report building using various Excel Connections.
• Knowledge of wealth management, private banking, family office operations, and investment advisory environments is considered a strong asset

Why the Mint?

At the Mint, you will collaborate with a diverse group of people and be a part of an iconic Canadian organization. Your safety and wellbeing are our top priority. We offer outstanding pay and total rewards for you and your family and you will be supported to continuously learn throughout your career.

The Mint is committed to building an inclusive workforce that represents a variety of backgrounds, perspectives, and skills. We value diversity and aim to provide an inclusive, barrier-free recruitment, selection and onboarding process to ensure that each candidate is treated respectfully.

If you need accommodation at any point in the application or interview process, please let us know. We are committed to being an inclusive employer. For a confidential inquiry, simply email us directly at [e-mail] to make arrangements.

If successful, you will be required to complete a background check facilitated by the Mint in order to obtain a security clearance.