Sales Lead

Steve Madden; Vancouver; On-site; CAD 40,000 - 60,000; Full time

Job summary

Steve Madden in Vancouver is seeking a Sales Lead to energize our fashion-forward store team. You’ll partner with management to drive floor energy, deliver exceptional customer experiences, and set the pace for daily sales.

The role requires 2–4 years in fashion retail leadership, strong English communication, and a knack for inventory and visual merchandising. A background in fashion or retail management is an asset, with proven KPI achievement.

Qualifications

• 2–4 years’ experience as a Sales Lead/Keyholder in fashion retail.
• Experience in sales leadership and achieving KPIs.
• Completed education in Fashion and/or retail management is an asset.
• Strong interpersonal and communication skills in English.

Responsibilities

• Trend Expert: stay ahead of fashion drops and campaigns to discuss product details and maximize sales.
• Lead the Numbers: drive floor productivity and smash daily goals with elite selling skills.
• Floor Leadership & Store Operations: manage opening/closing and run the floor as MOD when needed.
• Visual Merchandising: bring products to life with effective displays and maintain a pristine store.
• Stockroom Hustle: monitor deliveries, process shipments, and replenish top-sellers on the floor.
• Protect the Brand: enforce policies, loss prevention, security, and correct pricing/signing.

Skills

Sales leadership

Customer service

English communication

Education

Fashion and/or retail management

Job description

At Steve Madden, the energy of our brand starts with our employees!

We are looking for a trendsetting Sales Lead to join us, who share our passion for fashion and have the hustle to drive our legacy and own the results. We don’t just manage teams; we inspire them by walking the walk, heavily rooted in our core values of teamwork and responsibility.

Steve Madden Sales Leads are the spark on our sales floor! Partnering closely with the management team, you’ll unlock the store’s potential—literally and figuratively—by managing opening/closing procedures, driving the floor energy, and curating an iconic, unmatched vibe that turns heads.

You are the ultimate trendsetter and brand ambassador, leading the stylist squad by example with top-tier selling skills, building a loyal client base, and crushing those daily sales targets

Your Daily Hustle (Key Responsibilities)

Fashion, Vibes & Customer Experience

• Trend Expert: Stay ahead of the latest fashion drops, campaigns, and promotions to confidently speak to product details and maximize sales.
• Lead the Numbers: Set the pace as a top sales performer, demonstrating elite selling skills to drive floor productivity and smash daily goals.

Floor Leadership & Store Operations

• Unlock the Floor: Step up and run the floor confidently as the manager-on-duty whenever the Store Manager and Assistant Manager are away.
• Visual Perfection: Bring our products to life by executing seamless floor moves, effective visual merchandising displays, and keeping the store looking immaculate.
• Stockroom Hustle: Confidently pull weight by monitoring deliveries, processing incoming shipments, and keeping the floor beautifully replenished with the bestsellers.
• Protect the Brand: Keep the team safe and secure by adhering to all company policies, loss prevention tactics, security measures, and correct pricing/signing guidelines.

Physical Vibes & Expectations

• High-Energy Hustle: Bring non-stop energy to the floor for 6-8 hours while staying ready to safely lift boxes up to 50 lbs and climb ladders up to 10 feet to pull fresh inventory.

Education and/or Experience

• 2-4 years’ experience as a Sales Lead/Keyholder within a trendsetting fashion brand.
• Previous experience in Sales Leadership and/or managing sales targets and KPI’s
• Completed education in Fashion and/or retail management (asset)
• Strong interpersonal and communication skills in English

Full-time

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