Sales Enablement & Training Manager

Lightspeed Commerce; Montreal; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Sales Enablement & Training Manager to enhance the onboarding experience for sales teams. This role is pivotal in ensuring that new hires are equipped for success and that existing staff are continuously trained on new products and processes. The ideal candidate will leverage a data-driven approach to refine training programs, collaborate closely with sales leaders, and create engaging learning resources. Join a dynamic team that values flexibility and offers genuine career growth opportunities while enjoying a comprehensive benefits package.

Benefits

Lightspeed share scheme

Immediate access to benefits plan

RRSP match after 3 months

Fitness & Wellness benefit: $500 CAD per year

Unlimited Paid Time Off

Parental leave Top-Up

Qualifications

• Experience in developing and facilitating training programs.
• Strong understanding of sales performance metrics.

Responsibilities

• Lead onboarding and training for new sales team members.
• Continuously train existing teams on updates and initiatives.
• Analyze sales performance data for improvement.

Skills

GTM sales environment understanding

Enablement and onboarding program development

Adult learning theory

Data-driven approach to enablement

Job description

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We're looking for a Sales Enablement & Training Manager. The Sales Enablement Manager is an important role in the lifecycle of our Go-To-Market (GTM) teams. They are responsible for providing thorough onboarding that sets our team up for success, and ensuring that the sales teams remain enabled as our products and processes change.

What you’ll be doing:

• Lead realtime and asynchronous onboarding and training for new starters, delivering engaging sessions until ramp targets are achieved
• Continuously train existing teams on updates and new initiatives.
• Create and update sales enablement resources, including playbooks, scripts, self-led learning modules, presentations, and validation activities to support training and sales performance.
• Actively gather insights from Sales ICs, leaders, and trainees to refine onboarding and enablement programs, promoting continuous improvement and strong collaboration.
• Collaborate with Sales leaders during the performance improvement process to ensure that sales representatives are coached, and given the tools they need to correct underperformance and succeed in their role.
• Collaborate with Revenue Operations to diagnose team and individual performance issues, providing tailored training, coaching, and resource recommendations.
• Analyse sales performance data, onboarding metrics, and feedback to identify areas for improvement and track enablement effectiveness.
• Partner with Sales leaders and Revenue Operations to design and implement sales enablement strategies, aligning with business objectives and driving quota attainment.

What you need to bring:

• Understanding of the GTM sales environment
• Experience in developing and facilitating enablement, onboarding and training programs
• Understanding of, and experience with AL T (adult learning theory)
• Experience in using a data driven approach to enablement in order to measure success and identify areas of opportunity

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?
Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners)
• Immediate access to our benefits plan
• RRSP match after 3 months
• Fitness & Wellness benefit: $500 CAD per calendar year
• Unlimited Paid Time Off
• Parental leave Top-Up

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed tocreating an inclusive and barrier-free workplace. Lightspeed welcomes andencourages applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of theselection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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