Sales Enablement Coordinator

Manulife/John Hancock; Toronto; Hybrid; CAD 55,000 - 92,000; Full time

Job summary

Manulife/John Hancock seeks a Sales Enablement Coordinator to support the Mass Market Sales team with administrative and sales support, helping with campaigns, events, and education programs. The role involves building reports in Salesforce and Power BI, coordinating onboarding, and ensuring smooth execution of sales initiatives.

Proficiency with Excel, Power BI, Salesforce, and Salesforce Marketing Cloud is required, along with strong organizational and communication skills.

Qualifications

• Post-secondary education completed.
• Strong proficiency with Microsoft Office, Power BI, Salesforce and Marketing Cloud.
• Excellent organizational and problem-solving abilities.
• Ability to manage multiple priorities with accuracy and timeliness.
• Bilingualism in English and French is a strong asset.

Responsibilities

• Coordinate email campaigns for leaders and wholesalers, track results and prepare updates.
• Process and track vendor invoices to support timely payments.
• Monitor budgets and provide regular updates to wholesalers and sales leaders.
• Plan and deliver in-person and virtual advisor events and educational programs.
• Administer continuing education credit processes and certificates.
• Prepare ad hoc Salesforce and Power BI reports and provide insights.
• Maintain advisor assignments in Salesforce and coordinate ownership.
• Support adoption of new sales tools and technologies through training.
• Assist with national sales initiatives and special projects.
• Coordinate onboarding and offboarding, including system access and documents.

Skills

Organizational skills

Time management

Prioritization

Analytical skills

Communication skills

Discretion

Education

Post-secondary education

Tools

Microsoft Power BI

Salesforce

Salesforce Marketing Cloud

Excel

Word

Job description

Sales Enablement Coordinator

The Sales Enablement Coordinator is an integral member of the Mass Market Sales team, providing administrative and sales support to leadership and internal and external sales colleagues. This role helps ensure the smooth operation and execution of sales initiatives and activities by developing a strong understanding of the team’s needs and supporting the overall sales strategy. Occasional travel is required for training, meetings, and events.

Position Responsibilities

• Coordinate email campaign distribution for leaders and wholesalers, track results, and prepare performance updates.
• Process and track vendor invoices to support accurate and timely payment.
• Monitor applicable budgets and provide regular updates to wholesalers and sales leaders.
• Partner with relevant team members to plan and deliver in-person and virtual advisor events, educational programs, promotional activities, and internal meetings.
• Administer the continuing education credit process, including program submission, approval, participant reporting, and certificate delivery.
• Prepare ad hoc reports using Salesforce and Microsoft Power BI, and provide data analysis and insights to sales leaders and team members as required.
• Maintain accurate advisor assignments in Salesforce by identifying unassigned advisors and coordinating assignment to the appropriate wholesaler.
• Serve as a subject matter resource for new sales tools and technologies, supporting team adoption through guidance, training, and troubleshooting.
• Support leadership with national sales initiatives and special projects, as required.
• Coordinate employee onboarding and offboarding, including system access, equipment, documentation, and related administrative requirements.

Required Qualifications

• Post-secondary education.
• Strong proficiency with Microsoft Office applications, including Excel and Word, as well as Microsoft Power BI, Salesforce, and Salesforce Marketing Cloud.
• Strong organizational, time-management, and priority-setting skills, with the ability to meet tight deadlines.
• Strong problem-solving and analytical skills, including the ability to investigate issues independently.
• Strong verbal communication and business writing skills.
• Demonstrated ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail.
• Ability to exercise discretion and tact when handling sensitive and confidential information.

Preferred Qualifications

• Experience in or knowledge of the life insurance business and related products.
• Fast learner and self-starter who takes initiative and works proactively.
• Ability to learn new technologies quickly and become a subject matter resource for sales team members.
• Demonstrated ability to anticipate needs and adapt to changing priorities and tight deadlines.
• Bilingualism in English and French is a strong asset.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife

Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Equal Opportunity Employer

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location Toronto, Ontario

Working Arrangement Hybrid

Salary range is expected to be between $55,125.00 CAD - $91,875.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Awards

• 2026 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2025
• Financial Times World’s Best Employers Asia-Pacific 2026
• We’ve been recognized as one of Canada’s Top 100 Employers 2026
• #1 Life Insurer for AI Maturity by Evident 2026

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition.