Program and Events Producer

Manulife/John Hancock; Toronto; Hybrid; CAD 63,000 - 105,000; Full time

Benefits offered by this job

Health

Dental

Mental health

Vision

Disability

Life and AD&D insurance

Retirement plans

Paid time off

Job summary

Manulife/John Hancock is hiring a Program and Events Producer to support Insurance and Guaranteed Wealth Solutions sales teams across Canada. You will independently lead small projects and cross‑functional work streams for advisor webinars, education programs, onboarding, and national events from intake through post‑event evaluation.

You will translate business requirements into delivery plans, coordinate contributors, manage risks, run registrations, and produce insights with Excel and Power BI

Qualifications

• 4+ years of progressive experience in project coordination, event production, program operations, or a related discipline.

Responsibilities

• Lead small projects and work streams for advisor-facing webinars, education sessions, onboarding activities, and national virtual events from intake through post-event evaluation.
• Develop and maintain project plans, milestones, roles, dependencies, decision points, risks, and status reporting; adjust execution plans when priorities or requirements change.
• Coordinate cross-functional contributors and stakeholders across Sales Enablement, Insurance, Guaranteed Wealth Solutions, Marketing, Compliance, Technology, vendors, speakers, and national sales leadership.
• Own event and program operations, including intake, scheduling, registration, audience targeting, speaker readiness, approvals, communications, technical production, day-of delivery, video editing, follow-up, and reporting.
• Investigate delivery issues and ambiguous requirements by gathering and analyzing information, evaluating options against policies, guidelines, precedents, audience needs, and operational risk, and recommending a practical course of action.
• Act as a point of escalation and provide process and subject matter guidance to colleagues and stakeholders on event production, registration, communications, and program execution.
• Lead the implementation of process improvements, templates, operating standards, documentation, and reusable solutions that strengthen consistency, quality, efficiency, and work continuity across the team.
• Set up and manage registration, communications, and virtual event delivery using CVENT, Microsoft Teams Webinar and Broadcast features, live AI translation support where required, Zoom, and Adobe Premiere for video editing.
• Support email development, deployment, follow-up, and audience targeting using Salesforce, Marketing Cloud, and Stensul, as applicable.
• Maintain proficiency in Insurance and GWS reporting and operational workflows, provide national coverage, and coordinate continuity plans when delivery gaps or competing priorities arise.
• Create and maintain Excel and Power BI reporting to evaluate event performance, participation, engagement, operational results, and sales-related trends; convert findings into clear business insights and recommendations for stakeholders.
• Present project status, risks, recommendations, results, and lessons learned to project sponsors, national leaders, and cross-functional partners in a concise and actionable manner.
• Provide program support and event consistency to regions and national sales leaders, ensuring accuracy, confidentiality, sound judgment, and timely execution.

Skills

Project coordination

Event production

Stakeholder coordination

Data-driven optimization

English & French or Mandarin

Tools

CVENT

Zoom

Microsoft Teams Webinar

Salesforce

Marketing Cloud

Stensul

Adobe Premiere

Power BI

Job description

We are hiring a Program and Events Producer to join our Sales Enablement team supporting Insurance and Guaranteed Wealth Solutions sales teams across Canada. In this role, you will independently lead small projects and work streams for advisor-facing webinars, education programs, virtual events, advisor onboarding, and national initiatives. You will translate business requirements into delivery plans, coordinate cross-functional contributors, manage risks and dependencies, and use engagement data and operational insights to improve program execution and stakeholder experience. You will shape and deliver high-quality advisor experiences at scale while strengthening the processes, insights, and operating practices that enable national sales programs to run effectively. This role offers the opportunity to lead visible work streams, collaborate with senior stakeholders, and influence how Sales Enablement delivers consistent value across Insurance and Guaranteed Wealth Solutions.

What you’ll do

• Lead small projects and work streams for advisor-facing webinars, education sessions, onboarding activities, and national virtual events from intake through post-event evaluation.
• Develop and maintain project plans, milestones, roles, dependencies, decision points, risks, and status reporting; adjust execution plans when priorities or requirements change.
• Coordinate cross-functional contributors and stakeholders across Sales Enablement, Insurance, Guaranteed Wealth Solutions, Marketing, Compliance, Technology, vendors, speakers, and national sales leadership, as applicable to each initiative.
• Own event and program operations, including intake, scheduling, registration, audience targeting, speaker readiness, approvals, communications, technical production, day-of delivery, video editing, follow-up, and reporting.
• Investigate delivery issues and ambiguous requirements by gathering and analyzing information, evaluating options against policies, guidelines, precedents, audience needs, and operational risk, and recommending a practical course of action.
• Act as a point of escalation and provide process and subject matter guidance to colleagues and stakeholders on event production, registration, communications, and program execution.
• Lead the implementation of process improvements, templates, operating standards, documentation, and reusable solutions that strengthen consistency, quality, efficiency, and work continuity across the team.
• Set up and manage registration, communications, and virtual event delivery using CVENT, Microsoft Teams Webinar and Broadcast features, live AI translation support where required, Zoom, and Adobe Premiere for video editing.
• Support email development, deployment, follow-up, and audience targeting using Salesforce, Marketing Cloud, and Stensul, as applicable.
• Maintain proficiency in Insurance and GWS reporting and operational workflows, provide national coverage, and coordinate continuity plans when delivery gaps or competing priorities arise.
• Create and maintain Excel and Power BI reporting to evaluate event performance, participation, engagement, operational results, and sales-related trends; convert findings into clear business insights and recommendations for stakeholders.
• Present project status, risks, recommendations, results, and lessons learned to project sponsors, national leaders, and cross-functional partners in a concise and actionable manner.
• Provide program support and event consistency to regions and national sales leaders, ensuring accuracy, confidentiality, sound judgment, and timely execution.

What you bring

• 4+ years of progressive experience in project coordination, event production, program operations, or a related discipline, including experience leading small projects or work streams.
• Practical knowledge of project planning, dependency management, risk and issue management, stakeholder coordination, process improvement, and post-program evaluation.
• Demonstrated ability to work independently across less structured assignments, analyze information from multiple sources, and recommend solutions within established policies and guidelines.
• Advanced organizational skills and attention to detail, with the ability to lead multiple concurrent deliverables in a fast-paced environment.
• Advanced Excel skills for reporting, tracking, trend analysis, and translating data into business information; working knowledge of Power BI is preferred.
• Proficiency with CVENT, Zoom, Microsoft Teams Webinar or Broadcast, Salesforce, Marketing Cloud, Stensul, and video editing tools such as Adobe Premiere.
• Advanced written and verbal communication skills, sound judgment, diplomacy, and the ability to guide and influence stakeholders without formal authority.
• Experience improving processes, establishing repeatable practices, and providing guidance to colleagues or stakeholders.
• Bilingualism is preferred, including English and French or Mandarin. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team: We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Toronto, Ontario

Working Arrangement Hybrid

Salary range is expected to be between $62,850.00 CAD - $104,750.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits and Perks

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement.

We're Manulife. And we're on a mission to make decisions easier and lives better. Better is what drives us. It's what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It's the reason we're dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you'll be empowered to learn and grow your career. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you'll help shape the future you want to see- and discover that better can take you anywhere you want to go. We're proud of our accomplishments and recognition.

Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We've been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026