National Sales Leadership Coordinator

Manulife/John Hancock; Southwestern Ontario; Hybrid; CAD 44,000 - 73,000; Full time

Benefits offered by this job

Health

Dental

Mental health

Vision

Disability insurance

Pension plan

Employee assistance programs

Paid time off

Job summary

Manulife/John Hancock is seeking a National Sales Leadership Coordinator to provide advanced administrative and coordination support to AVP Sales Leaders with national responsibilities across Canada.

This role enables leadership to operate efficiently and effectively in a fast-paced sales environment by managing complex priorities, coordinating national activities, and serving as a trusted point of contact for internal and external stakeholders.

Qualifications

• College or associate's degree or equivalent.
• 2+ years of related administrative assistant experience, some project management experience preferred.
• Strong organizational and communication skills.
• Proficiency in MS Office, Outlook, Teams, Concur and Workday.
• Experience using AI tools to boost productivity and privacy awareness.
• Ability to work in a global, cross-functional environment.

Responsibilities

• Provide proactive, high-quality administrative support to multiple AVP Sales Leaders and help the broader national sales leadership team stay organized, aligned and focused on business priorities.
• Manage complex and frequently changing calendars across Canadian time zones; assess priorities, resolve conflicts and respond to meeting requests using sound judgment and an understanding of business needs.
• Coordinate domestic and international travel, including itineraries, accommodations, ground transportation and required travel documentation, in accordance with company policies.
• Prepare and submit expense reports; maintain accurate supporting documentation and follow up on billing questions, charge discrepancies and outstanding items.
• Review and manage AVP budgets monthly. Draft, review and format correspondence, presentations, reports and other materials for leadership audiences, ensuring a professional tone, accuracy and consistency.
• Serve as a key liaison between Sales Leaders and internal partners, including sales teams, distribution partners, business leaders and corporate functions; route requests and follow through to completion.
• Maintain organized records, contact lists, distribution lists, team sharepoint sites, meeting files and confidential information in accordance with records management and privacy requirements.
• Track leadership commitments, decisions and action items; provide timely reminders and help ensure deliverables are completed as agreed.
• Support onboarding, offboarding and role transitions for members of the national sales organization, including access, equipment, orientation schedules and team communications.
• Assist with planning and delivery of recognition activities and employee engagement initiatives.
• Ordering and distribution of promotional items, and marketing materials. Process invoices, purchasing requests and other administrative transactions, and coordinate with internal teams to resolve issues promptly.
• Partner with other Administrative Professionals to provide back-up coverage, share best practices and ensure continuity of support.
• Plan, organize and prioritize work independently while remaining agile as business needs and leadership requests change.

Skills

Administrative coordination

Calendar management

Stakeholder communication

AI productivity tools

Education

College or associate's degree

Tools

MS Office

Outlook

Teams

Concur

Workday

Job description

The National Sales Leadership Coordinator provides advanced administrative, organizational and coordination support to a team of AVP Sales Leaders with national responsibilities across Canada.

The role enables the leadership team to operate efficiently and effectively in a fast-paced sales environment by managing complex priorities, coordinating national activities, and serving as a trusted point of contact for internal and external stakeholders. Success requires sound judgment, discretion, strong attention to detail, and a proactive, solutions-focused approach.

Key Responsibilities

• Provide proactive, high-quality administrative support to multiple AVP Sales Leaders and help the broader national sales leadership team stay organized, aligned and focused on business priorities.
• Manage complex and frequently changing calendars across Canadian time zones; assess priorities, resolve conflicts and respond to meeting requests using sound judgment and an understanding of business needs.
• Coordinate domestic and international travel, including itineraries, accommodations, ground transportation and required travel documentation, in accordance with company policies.
• Prepare and submit expense reports; maintain accurate supporting documentation and follow up on billing questions, charge discrepancies and outstanding items.
• Review and manage AVP budgets monthly Draft, review and format correspondence, presentations, reports and other materials for leadership audiences, ensuring a professional tone, accuracy and consistency.
• Serve as a key liaison between Sales Leaders and internal partners, including sales teams, distribution partners, business leaders and corporate functions; route requests and follow through to completion.
• Maintain organized records, contact lists, distribution lists, team sharepoint sites, meeting files and confidential information in accordance with records management and privacy requirements.
• Track leadership commitments, decisions and action items; provide timely reminders and help ensure deliverables are completed as agreed.
• Support onboarding, offboarding and role transitions for members of the national sales organization, including access, equipment, orientation schedules and team communications.
• Assist with planning and delivery of recognition activities and employee engagement initiatives.
• Ordering and distribution of promotional items, and marketing materials Process invoices, purchasing requests and other administrative transactions, and coordinate with internal teams to resolve issues promptly.
• Partner with other Administrative Professionals to provide back-up coverage, share best practices and ensure continuity of support.
• Plan, organize and prioritize work independently while remaining agile as business needs and leadership requests change.

Required Qualifications

• College or associate's degree or equivalent.
• 2+ years of related administrative assistant experience, some project management experience preferred.
• Strong organizational skills (planning, coordination, priority setting, task management and follow-through).
• Proficiency in all MS Office applications, Outlook, Teams, Concur, Workday; technology savvy, able to learn new software platforms and AI tools.
• Ability to work in a global work environment.
• Strong oral/written communication skills required to interact with senior officers and representatives.
• Experience using AI tools to enhance productivity and efficiency, with a strong understanding of responsible AI use, privacy and organizational guidelines.
• Excellent meeting planning skills.
• Ability to manage complex and sensitive work situations with sound judgement, discretion, and empathy.
• Highly collaborative and results oriented.
• Bilingualism (English and French) is an asset.
• If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When You Join Our Team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location Waterloo, Ontario

Working Arrangement Hybrid Salary range is expected to be between $43,875.00 CAD - $73,125.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Benefits

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources.
• generous paid time off program in Canada includes holidays, vacation, personal, and sick days
• full range of statutory leaves of absence.

Recent awards

2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026.