Sales-Driven Product Support Specialist

Gordon Food Service - Canada; Alberta; On-site; CAD 65,000 - 80,000; Full time

Benefits offered by this job

Bonus potential

Benefits after 30 days

Flex benefits program

RRSP matching

Family culture

Advancement opportunities

Profit sharing

Job summary

Gordon Food Service - Canada is seeking a Sales Support Specialist to provide strategic, on-demand product guidance and prompt responses to item and vendor questions. You will partner with Sales and CDS to help achieve category goals and build strong customer solutions.

Key responsibilities include preparing customer quotes, maintaining product knowledge across US and Canada inventories, and coordinating sample requests with vendors.

Qualifications

• Must have knowledge of assigned product category and marketing segments.
• Ability to understand, follow and create processes in order to complete projects.
• Must have good time management, administration, and organizational skills and attention to detail.
• Knowledge of principles and processes for providing customer services; analytics used for decision-making.

Responsibilities

• Serves as the single point of contact to Sales for product related questions.
• Provides consultative services on product category with Customer Development Specialist (CDS) and customers as requested to achieve category goals.
• Researches and identifies solutions that deliver prompt and thorough responses to Sales questions.
• Responsible for the question and follow-up response to sales, ensuring that they own tracking down any additional questions/information needed from other departments in order to provide a thorough response back to Sales.
• Provides critical thinking, creative solutions and strong communication for product info with insight beyond what is in the system, including product matches, substitutions, availability, features, benefits, applications.
• Understands and engages others when additional involvement/support is needed.
• Creates customer quotes for tabletop products utilizing AutoQuotes software.
• Develops and maintains high level of industry/product expertise to be primary knowledge source for assigned categories.
• Acquires and maintains knowledge of current US and Canada Gordon Food Service products and business solutions to provide recommendations for Sales.
• Acquires and maintains awareness of vendor/product transitions, new items, discontinuations, inventory, QA issues, ETAs, out of stock resolutions, etc.
• Works with customers directly on product related questions, when appropriate, in support of the Sales team.
• Receives requests via phone, email, IM or video call; performs other duties as assigned.
• Works with Sales and Vendors to coordinate sample requests/orders.
• Collaborate with vendors to request sample approval and coordinate delivery.

Skills

Product knowledge

Customer service

Sales support

Communication

Analytical thinking

Time management

Cross-functional collaboration

Multi-tasking

Negotiation

Vendor coordination

Tools

AutoQuotes

Excel

Google

Job description

Gordon Food Service - Canada is seeking a Sales Support Specialist to provide strategic, on-demand product guidance and prompt responses to item and vendor questions. You will partner with Sales and CDS to help achieve category goals and build strong customer solutions.

Key responsibilities include preparing customer quotes, maintaining product knowledge across US and Canada inventories, and coordinating sample requests with vendors.