Sales Development Support Manager

Quadient; Markham; Hybrid; CAD 75,000 - 91,000; Full time

Job summary

An innovative firm is on the lookout for a skilled Sales Development Support Manager to enhance operational efficiencies through effective management of sales enablement tools. This role involves collaboration across regions, leveraging AI for optimization, and driving standardization of processes. With a focus on continuous improvement, the successful candidate will play a pivotal role in supporting the Sales Development team while enjoying a flexible hybrid work environment. This opportunity promises growth and the chance to make a significant impact in a dynamic and supportive workplace.

Benefits

Flexible Work

Endless Learning

Inclusive Community

Competitive Benefits

Wellness Programs

Mental Health Support

Smart Work Environment

Qualifications

• 5+ years in MarTech or Sales Support with a focus on tools.
• Strong understanding of SDR workflows and supporting technology.
• Hands-on experience with sales enablement tools.

Responsibilities

• Manage and optimise SDR tools in collaboration with IT.
• Evaluate and consolidate SDR tools to streamline operations.
• Provide ongoing training and support to SDRs.

Skills

Sales Enablement

Project Management

Collaboration

Data Analysis

Problem-Solving

Education

Bachelor's Degree in Business or related field

Tools

Eloqua

Salesforce (SFDC)

Cognism

Zoominfo

Lusha

Job description

Full time Sales Development Support Manager Markham - Canada - Remote Apply

About Quadient

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. These connections make Quadient an exceptional place to grow your career, develop your skills, and make a real impact—helping our future-focused business lead the way in powering secure and sustainable connections through digital and physical channels.

Role Overview

We are seeking a skilled and motivated Support Manager to lead our Sales Development tools strategy, focusing on standardisation and consolidation. This role aims to improve management, cost, and operational efficiencies, leveraging AI for optimisation. Sitting within the Marketing Operations Team, supporting the global marketing organization and Sales Development team, the ideal candidate will manage SDR support tools, consolidate these based on use cases, and drive standardisation. Strong soft skills are essential for effective cross-regional collaboration, along with expertise in sales enablement and marketing automation tools such as Eloqua and Salesforce (SFDC). The person will provide technical support by liaising with MarTech, MOPS support, and IT teams.

Key Responsibilities

1. Manage SDR Tools: Oversee implementation, maintenance, and optimisation of SDR tools in collaboration with IT and Marketing Operations.
2. Tool Consolidation: Evaluate and consolidate SDR tools based on use cases to streamline operations.
3. Standardisation: Develop and implement standard processes for SDR tools and operations.
4. Sales Enablement Tools: Manage and optimise tools to support the SDR team.
5. Issue Resolution & Troubleshooting: Collaborate with teams to resolve operational issues affecting workflows, lead routing, attribution, or campaigns.
6. Cross-Regional Collaboration: Work with teams across regions for alignment and effective communication.
7. Training & Support: Provide ongoing training and support to SDRs, collaborating with vendors.
8. AI Integration: Leverage AI to enhance sales and marketing activities, identifying suitable solutions.
9. Change Management & Communication: Lead communication efforts around tool updates and changes.

Your Profile

• 5+ years in MarTech, RevOps, or Sales Support, focusing on tools and systems.
• Strong understanding of SDR workflows and supporting technology.
• Hands-on experience with SDR tools, Eloqua, and Salesforce (SFDC).
• Knowledge of third-party data tools like Cognism, Zoominfo, Lusha.
• Experience or knowledge of AI tools for sales development and marketing.
• Excellent project management and communication skills.
• Data-driven mindset for analysing tool performance and adoption.

Soft Skills

• Collaboration: Ability to work across regions and departments.
• Adaptability: Responding to evolving tools and processes.
• Initiative: Proactive in improving SDR operations.
• Problem-Solving: Strong skills in action and root-cause analysis.
• Organisation: Capable of managing multiple priorities.
• Global Mindset: Sensitivity to regional differences and time zones.

Additional Information

Salary range: $75,700 - $90,600 CAD annually, based on function, level, and scope. Final offers depend on experience, location, and expertise.

We encourage candidates to apply even if they do not meet every requirement. Knowledge gaps can be filled.

Benefits & Work Environment

• Flexible Work: Hybrid model blending office and remote work.
• Endless Learning: Access to global growth opportunities.
• Inclusive Community: Engagement in communities and philanthropy.
• Rewards & Wellbeing: Competitive benefits, wellness programs, and mental health support.
• Smart Work: Flexible environments to support productivity and engagement.

Our Values & Culture

Our values—Empowerment, Passion, Inspiration, Community—drive us to be EPIC. We embrace diversity and value every voice. We consider reasonable modifications for the application process. For assistance, contact us at [e-mail].

Quadient is an Equal Employment Opportunity Employer, committed to a discrimination-free workplace.