Sales & Customer Service Representative

Cognizant; Vancouver; On-site; CAD 30,000 - 35,000; Full time

Job summary

Cognizant is seeking a Sales & Customer Service Representative to join our team in Canada. This full-time, onsite role in Vancouver, BC involves assisting customers over the phone, processing orders, and supporting sales activities within a fast-paced team.

The successful candidate will provide high-quality customer service and help drive purchases. Requirements include a High School Diploma and at least 2 years of customer service experience, with strong communication skills and attention to

Qualifications

• 2+ years of customer service experience
• Excellent oral and written communication skills
• High attention to detail and ability to manage time effectively
• Self-starter with ability to apply standard policies and procedures
• Ability to work in a fast-paced team environment

Responsibilities

• Provide customer service support over the phone and assist customers with purchases
• Use computerized systems for tracking information and troubleshooting
• Answer questions and resolve routine problems
• Document issues and take actions to resolve inquiries including orders, billing, pricing, and reporting
• Redirect callers to self-service options and perform proactive follow-up
• Process orders and related voice and non-voice tasks to meet client needs

Skills

Customer service

Communication

Time management

Detail orientation

Teamwork

Problem solving

Education

High School Diploma

Job description

About the Sales & Customer Service team

Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety modern business operations. We are seeking an additional Sales & Customer Service Representative to join our team in Canada. Please note that this role is fully onsite in Vancouver, BC.

As a Sales & Customer Service Representative, you will make an impact by providing customer service support over the phone and helping customers make purchases. You will be a valued member of the Customer Service Team and work collaboratively with team members and managers on your team.

In this role, you will

• Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management.
• Use computerized systems for tracking, information gathering, and/or troubleshooting.
• Answer basic questions and resolve basic problems.
• Document issues, identify, and take appropriate actions to resolve inquiries including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
• Actively re-direct incoming callers to self-service options
• Perform proactive outbound follow-up communications as necessary
• Process orders and other related voice and non-voice tasks as needed to meet client needs

Required skills: what you need to be considered

• A High School Diploma or equivalent
• At least 2 years of Customer Service experience
• A self-starter that demonstrates customer service skills.
• Ability to select and apply standard policies and procedures.
• Ability to resolve routine problems and questions independently.
• Ability to pay close attention to detail and use time effectively.
• Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
• Ability to work in a fast-paced team environment.

Preferred skills: what will help you stand out

• Previous call center experience
• Previous experience in foodservice or foodservice distribution

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Working arrangements

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Quebec where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $30,000 – $35,000 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.