Sales & Customer Service Representative - Remote

Cognizant; Toronto, Ottawa; Remote; CAD 31,000 - 38,000; Full time

Benefits offered by this job

Performance bonus

Benefits for wellbeing

Job summary

Cognizant in Canada is seeking a Sales & Customer Service Representative to support customers by phone and assist with purchases. You will work with the Customer Service Team to handle inquiries, orders, and issues while providing friendly, proactive service.

This role is remote, open to applicants in Quebec, with a base salary of $34,500 CAD per year and eligibility for Cognizant’s discretionary bonus and benefits.

Qualifications

• Minimum 2 years of customer service experience.
• Excellent oral and written communication skills.
• Ability to independently apply standard policies and resolve routine questions.

Responsibilities

• Provide sales and sales support interactions via phone, email, and Teams chat.
• Use computerized systems for tracking, information gathering, and troubleshooting.
• Answer basic questions and resolve routine problems.
• Document issues and take appropriate actions for order management, billing, pricing, and customer applications.
• Refer callers to self-service options and perform proactive follow-ups.
• Process orders and related voice and non-voice tasks to meet client needs.

Skills

Customer service

Communication

Detail oriented

Time management

Team collaboration

Education

High School Diploma or equivalent

Job description

About the Sales & Customer Service team

Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety modern business operations. We are seeking an additional Sales & Customer Service Representative to join our team in Canada.

As a Sales & Customer Service Representative, you will make an impact by providing customer service support over the phone and helping customers make purchases. You will be a valued member of the Customer Service Team and work collaboratively with team members and managers on your team.

In this role, you will

• Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management.
• Use computerized systems for tracking, information gathering, and/or troubleshooting.
• Answer basic questions and resolve basic problems.
• Document issues, identify, and take appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
• Actively re-direct incoming callers to self-service options
• Perform proactive outbound follow-up communications as necessary
• Process orders and other related voice and non-voice tasks as needed to meet client needs

Required skills: what you need to be considered

• A High School Diploma or equivalent
• At least 2 years of Customer Service experience
• A self-starter that demonstrates customer service skills.
• Ability to select and apply standard policies and procedures.
• Ability to resolve routine problems and questions independently.
• Ability to pay close attention to detail and use time effectively.
• Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
• Ability to work in a fast-paced team environment.

Preferred skills: what will help you stand out

• Previous call center experience
• Previous experience in foodservice or foodservice distribution

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Working arrangements

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Quebec where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position is $34,500 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.