Bilingual Cantonese Sales & Customer Service Representative - Remote

Cognizant Technology Solutions; Toronto; Remote; CAD 31,000 - 38,000; Full time

Job summary

Cognizant Technology Solutions is seeking a Cantonese-speaking Sales & Customer Service Representative to join our Canada team. You will handle customer inquiries via phone, email, and Teams, help customers place orders, and support sales processes.

This remote role requires bilingual English and Cantonese, a minimum 2 years of CS experience, and strong communication skills. Base salary is CA$34,500 with bonuses and benefits where applicable.

Qualifications

• High School Diploma or equivalent.
• At least 2 years of Customer Service experience.
• Must be bilingual in English and Cantonese.
• Ability to work in a fast-paced team environment.
• Excellent oral and written communication skills with good vocabulary and grammar.
• Attention to detail and time management.

Responsibilities

• Handle Sales & Sales Support interactions via phone, email, and Teams chat.
• Use computerized systems for tracking, information gathering, and troubleshooting.
• Answer basic questions and resolve basic problems.
• Document issues and take actions to resolve inquiries including orders and billing.
• Redirect callers to self-service options and perform outbound follow-ups.
• Process orders and related voice/non-voice tasks to meet client needs.

Skills

Bilingual English-Cantonese

Customer service

Phone support

Communication skills

Team collaboration

Education

High School Diploma

Job description

About the Sales & Customer Service team

Cognizant is a large IT Consulting Firm that leverages modern technologies to transform a variety modern business operations. We are seeking an additional Cantonese Speaking Sales & Customer Service Representative to join our team in Canada.

As a Sales & Customer Service Representative, you will make an impact by providing customer service support over the phone and helping customers make purchases. You will be a valued member of the Customer Service Team and work collaboratively with team members and managers on your team.

In this role, you will

• Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management.


• Use computerized systems for tracking, information gathering, and/or troubleshooting.


• Answer basic questions and resolve basic problems.


• Document issues, identify, and take appropriate actions to resolve inquiries including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.


• Actively re-direct incoming callers to self-service options


• Perform proactive outbound follow-up communications as necessary


• Process orders and other related voice and non-voice tasks as needed to meet client needs

Required skills: what you need to be considered

• A High School Diploma or equivalent


• At least 2 years of Customer Service experience


• Must be bilingual in English and Cantonese


• A self-starter that demonstrates customer service skills.


• Ability to select and apply standard policies and procedures.


• Ability to resolve routine problems and questions independently.


• Ability to pay close attention to detail and use time effectively.


• Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.


• Ability to work in a fast-paced team environment.

Preferred skills: what will help you stand out

• Previous call center experience


• Previous experience in foodservice or foodservice distribution

We're eager to meet people who share our mission and can make an impact in various ways.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Working arrangements

We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in Quebec where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position is $34,500 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant's discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

About Cognizant:

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.