Sales & Customer Service Associate

Massage Envy Franchising, LLC; Maple Ridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

A dynamic position at a leading wellness franchise where you will provide exceptional customer service and promote Total Body Care. Based in Maple Ridge, this role requires a passion for wellness and effective communication skills. Join a supportive team and enjoy competitive pay along with opportunities to earn commissions and benefits.

Benefits

Competitive base pay plus commissions

Exclusive massage or facial services

Employee Assistance Program

Comprehensive training provided

Employee discounts on products and services

Employee Recognition Programs

Qualifications

• Availability to work weekends is required.
• Strong verbal and written communication skills are essential.
• Previous retail or sales experience is preferred.

Responsibilities

• Deliver exceptional customer service.
• Educate clients about services and promote sales.
• Support operations by greeting clients and scheduling appointments.

Skills

Communication

Customer Service

Organizational Skills

Critical Thinking

Education

High school diploma or equivalent

Job description

Overview

Where Better Careers Begin!

Massage Envy - Sun City Center: 3726 Sun City Center Blvd, Suite 102, Ruskin, FL 33573

Do you have a passion for helping others? At the Massage Envy - Sun City Center franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $13 per hour plus commissions.
• Increase your hourly earnings through membership sales!
• Enjoy exclusive opportunities to earn complimentary massage or facial services.
• Access to our Employee Assistance Program.
• Comprehensive product and service training is provided.
• Employee discounts on a wide range of additional products and services
• Employee Recognition Programs to celebrate outstanding performance.

Requirements:

• Availability to work on weekends, including both Saturday and Sunday.
• Must be at least 18 years of age.
• High school diploma (or equivalent) required; previous retail or sales experience is preferred.
• Must be comfortable in a sales-oriented environment.
• Strong verbal and written communication skills.
• Ability to work well as part of a team and independently with minimal supervision.
• Excellent organizational skills, with strong attention to detail and the ability to multi-task effectively.
• Critical thinking skills, including the ability to resolve customer conflicts.

Responsibilities:

• Deliver exceptional customer service to ensure every client feels valued and understood.
• Educate clients about the benefits of Total Body Care, including new and expanded services, and promote the Massage Envy Wellness Program. Book future appointments and encourage retail purchases based on service provider recommendations.
• Support the clinic’s operations by greeting clients, conducting pre/post-appointment discussions, scheduling services, answering phone calls, responding to emails, and addressing client inquiries.
• Assist in building and maintaining a loyal client base through in-person interactions and phone outreach.

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are setby each franchisee and vary by location.

Salary

$13 / hour

Job ID

2025-236596