Sales & Customer Loyalty Supervisor — Lead, Coach, Grow

Access Co; Regina; Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and benefits

Strong bonus/commission potential

Professional development and training

Job summary

Access Communications Co-operative Limited is seeking a dynamic Supervisor, Sales & Customer Loyalty to lead the Regina team. This role focuses on inbound sales, customer retention, and outbound telesales while driving performance and customer satisfaction.

The position emphasizes leadership, coaching, and operational oversight to meet sales objectives, retain customers, and support commercial campaigns with cross‑functional collaboration.

Qualifications

• Proven leadership of sales/customer loyalty teams.
• Experience coaching and developing employees in a supervisory role.
• Strong focus on customer experience and retention.

Responsibilities

• Lead Sales & Customer Loyalty team daily operations and coaching.
• Oversee inbound/outbound sales, retention, and campaigns.
• Monitor performance metrics and drive continuous improvement.
• Collaborate with marketing on promotions and campaigns.
• Ensure compliance with company policies and privacy requirements.

Skills

Team leadership

Coaching

Sales performance

Customer retention

Communication

Education

Undergraduate business diploma/degree

Job description

Access Communications Co-operative Limited is seeking a dynamic Supervisor, Sales & Customer Loyalty to lead the Regina team. This role focuses on inbound sales, customer retention, and outbound telesales while driving performance and customer satisfaction.

The position emphasizes leadership, coaching, and operational oversight to meet sales objectives, retain customers, and support commercial campaigns with cross‑functional collaboration.