24/7 Call Center Team Lead – Coaching & Performance

Brandt

Regina

Hybrid

CAD 60,000 - 90,000

Full time

7 days ago

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Benefits offered by this job

Competitive pay

Learning opportunities

Career growth

Benefits package

Pension & RRSP

Job summary

Brandt Call Center in Regina, Saskatchewan, is seeking a Call Center Supervisor to lead a 24/7 team delivering exceptional customer service, driving sales performance, and supporting operational goals. You will coach and develop parts professionals, manage workload in a fast-paced environment, and partner with internal teams to optimize scheduling, processes, and KPI achievement.

Candidates should have 2–5 years of leadership experience, strong communication and problem-solving skills, and be

Qualifications

2–5 years of leadership experience.
Ability to manage directly and indirectly reporting staff.
Excellent organizational and time management skills.
Strong written and verbal communication abilities.

Responsibilities

Lead the implementation and delivery of the contact center's mission and vision to align team efforts with organizational goals.
Provide day-to-day leadership to a 24/7 team to ensure consistent service delivery.
Deliver coaching to improve team performance, drive sales, and enhance customer experience.
Facilitate team meetings and promote best practices for cohesion and effectiveness.
Coordinate and prioritize training and development initiatives to build capabilities.
Facilitate career development conversations to support growth and retention.