Sales Coordinator — Profit Sharing & Growth Driver

Flanagan Foodservice Inc.; Kitchener; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Profit Sharing Program

RRSP Plan

Flexible Benefits

Paid Personal Days & Your Birthday Off

Job summary

s.t.o.p. Restaurant Supply in Kitchener is seeking a Sales Coordinator who brings energy and a customer-first mindset to every interaction. You’ll support Sales Reps, manage accounts, and help grow our business through superior service.

This role offers a dynamic, fast-paced environment with profit sharing, RRSP, flexible benefits, and paid personal days including your birthday off. If you’re organized, enjoy outbound calls, and thrive on hitting KPIs, you’ll fit right in.

Qualifications

• 2+ years of experience in sales, inside sales, customer service, or sales coordination.
• Strong customer service and relationship-building skills.
• Comfortable making outbound sales calls.
• Strong communication and follow-up skills.
• Highly organized and able to manage multiple opportunities.
• Strong attention to detail.
• Comfortable working with sales targets and KPIs.
• Strong Microsoft Office and Excel skills.
• Experience with SAP Business One or another ERP/CRM system is an asset.
• Foodservice, restaurant supply, distribution, or wholesale experience is an asset.
• Proficient in using AI applications and tools to improve productivity, customer engagement, sales research, and opportunity identification.

Responsibilities

• Support the Sales Consultants in managing, developing, and growing assigned customer accounts.
• Identify sales opportunities from customer purchasing history, trends, inactive accounts, and declining sales.
• Increase customer spend through cross-selling, upselling, complementary products, new products, and category expansion.
• Maintain and follow up on outstanding quotes and sales opportunities to improve quote-to-order conversion.
• Conduct outbound customer calls for promotions, reorders, new products, back-in-stock items, seasonal opportunities, and sales follow-ups.
• Build customer retention by maintaining regular contact, identifying changes in purchasing behaviour, and helping regain lost business.
• Prepare quotes, pricing, product information, availability, alternatives, and customer history to support sales activities.
• Ensure customer requests, sales opportunities, and follow-up activities are completed accurately and in a timely manner.
• Maintain accurate records of customer contacts, quotes, opportunities, conversions, and other sales activities.
• Work toward established sales KPIs, including sales growth, customer spend, outbound contacts, quote conversion, reactivated customers, retention, and new opportunities generated.
• Perform other duties and responsibilities as assigned to support the Sales team and overall business needs.

Skills

Sales coordination

Customer service

Outbound calls

Excel

Microsoft Office

CRM systems

AI tools

Tools

SAP Business One

ERP/CRM systems

Job description

s.t.o.p. Restaurant Supply in Kitchener is seeking a Sales Coordinator who brings energy and a customer-first mindset to every interaction. You’ll support Sales Reps, manage accounts, and help grow our business through superior service.

This role offers a dynamic, fast-paced environment with profit sharing, RRSP, flexible benefits, and paid personal days including your birthday off. If you’re organized, enjoy outbound calls, and thrive on hitting KPIs, you’ll fit right in.