Sales Coordinator (Inside Sales)

DSV - Global Transport and Logistics; Milton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading logistics company in Milton, Canada is looking for an Inside Sales professional. The role involves achieving sales growth targets, managing customer relationships, and supporting lead generation. Ideal candidates will have a high school diploma, customer service experience, and strong communication skills. The position also requires proficiency in Microsoft Office and CRM tools.

Qualifications

• 3-5 years of industry experience.
• Minimum 2 years of customer service experience.

Responsibilities

• Generate and qualify leads via various sources.
• Maintain and develop relationships with clients.
• Support new customer implementation process.

Skills

Good command of English

Service-oriented attitude

Strong interpersonal skills

Excellent organizational skills

Sales and negotiation skills

Education

High School Diploma or Equivalent

CIFFA certificate

Tools

Microsoft Office Suite

Customer Relationship Management tools

Job description

Summary

The Inside Sales is responsible for achieving branch sales growth targets and strategic priorities while driving collaboration within branch; maintaining existing accounts aligned with DSV Sales Process; pursuing new targets and prospects by selling DSV Road products and solutions; ensuring alignment across functional areas (Product, Sales, Operations) throughout all phases of the sales cycle.

Key Duties and Responsibilities

• Provides initial introduction to DSV’s products & service; initiate relationships with prospective clients via targeted telemarketing campaigns
• Provide follow up calls to submitted quotations within defined timelines, maintain up-to-date tracking through quotation logbook, and assist Sales team in Account Plan development (Mini or Full, TBD based on the size of the account)
• Generate and qualify leads via various sources (e.g., Unassigned Accounts, CRM Prospect Pool, Internal and External requests)
• Gather initial information for lead qualification; communicate findings to Sales Management for account assignment
• Enter all sales leads into CRM as well as Market Intelligence and follow up appropriately; verify information in CRM for possible existing clients and historic overview
• Actively participate, follow up and support in defined marketing campaigns as required (e.g., direct mail, trade-lane initiatives)
• Ensure business is retained by maintaining and developing relationships and working with operations to improve service levels and develop, grow, and manage an account in accordance with key performance indicators
• Support creation of SOP documentation & updates
• Support new Customer Implementation process including setting up accounts with DSV credit department for new business onboarding and actively support internal communications for new client alert to appropriate Operations teams
• Communicate and escalate client issues or concerns with relevant Manager

Quality, Health & Safety

• Supports organizational commitment to ISO 9001, ISO 45001 certification
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy
• Staff are required to ensure that their day-to-day activities embrace sustainability and health and safety, therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace

Qualifications

Education and Experience

• High School Diploma or Equivalent qualification
• 3 -5 Year of industry experience
• Minimum 2 years of customer service experience
• CIFFA certificate, an asset

Skills and Competencies

• Good command, both verbal and written, English
• Ability to create collaborative engagements and active listening
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
• Both a team builder and a team-player
• Excellent organizational and time management skills
• Be authentic, approachable, open, and honest
• Understanding of business principles and language, incl. the fundamentals of finance and profitability
• Business administration competence
• Excellent sales and negotiation skills
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• English is the principal language for this position; additional languages may be required in other locations
• Ability to communicate effectively in a diverse multicultural environment
• Microsoft Office Suite
• Proficient in Customer Relationship Management tools (CRM)

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Travel optional
• Regular working hours apply for this position; at times, working beyond these hours may be required by business needs

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

About DSV – Global transport and logistics

Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [e-mail].