Sales Coordinator

ZEISS Group; Toronto; Hybrid; CAD 47,000 - 59,000; Full time

Benefits offered by this job

Medical

Vision

Dental

RPP

Employee Assistance Program

Paid time off (vacation, personal, and

sick days

Job summary

ZEISS Group in Toronto is seeking a Sales Coordinator to support our field sales team by handling inquiries, processing orders, and coordinating between customers, factories, and logistics to ensure on-time delivery.

You will manage CRM quotations, maintain master data accuracy with the Master Data team, and contribute to process improvements while communicating in English and French. This role is hybrid and offers competitive pay and benefits.

Qualifications

• Previous working experience in customer service, preferably in a technical environment.
• Must have excellent verbal and written communication skills in both English and French.
• Highly organized with strong time-management abilities.
• Experience with SAP is preferred.
• Post-secondary diploma or degree in business is preferred.

Responsibilities

• Process customer sales orders and support field sales team.
• Convert CRM quotations into sales orders with factories.
• Coordinate with customers, sales reps, factories, and logistics providers.
• Monitor open orders and update customers until completion.
• Maintain CRM master data accuracy with the Master Data team.
• Provide backup to service coordinators as needed.
• Participate in continuous process improvement initiatives.

Skills

Bilingual English/French

Organization & time management

MS Office

SAP experience

Communication skills

Interpersonal skills

Education

Post-secondary diploma or degree in business

Tools

SAP

MS Office

Job description

About Us:How many companies can say they’ve been in business for over 180 years?Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!Location: This is a hybrid role that is located at our office in Toronto.What’s the role?The Sales Coordinator processes customer sales orders. Additionally, the Sales Coordinator provides invaluable support to our field sales team by managing enquiries about inventory levels, lead times, and logistics.Sound Interesting?Here’s what you’ll do:Promptly answer incoming internal and customer phone and email enquiries in English and French.Convert CRM sales quotations prepared and submitted by our field Sales representatives into sales orders placed with our factories.Act as liaison between Customers / Sales Rep’s / Factories / Logistics Providers to ensure successful execution of customer orders.Monitor open orders and provide timely communication and action until orders are closed.Coordinate with the Master Data team to ensure accuracy of the CRM databases.Help manage inventory levels to support sales initiatives and demonstration activities.Document sales orders and ensure compliance with SOP’s.Participate in continuous process improvement initiatives.Provide back-up to the Service Coordinators as needed.Other duties as required.Do you qualify?Previous working experience in customer service, preferably in a technical environment.Must have excellent verbal and written communication skills in both English and French.Must be highly organized, be able to prioritize and manage time effectively.Working knowledge in MS Office applications Word, Excel, Powerpoint, etc.Experience working in an SAP system would be preferrable.Solid communication and interpersonal skills.Must be able to work closely with other departments.A post-secondary diploma or degree in business would be preferrable.The annual pay range for this position is $47,000 – $59,000 and is also eligible for a performance bonus.The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.We have amazing benefits to support you as an employee at ZEISS!MedicalVisionDentalRPPEmployee Assistance ProgramPaid time off including vacation, personal, and sick daysThe list goes on!The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.Your ZEISS Recruiting Team:Kyle LotaAs part of our recruitment process, we currently do not use Artificial Intelligence (AI) to assess applications or make hiring decisions. This job posting is for an existing vacancy.AccommodationZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.