Sales Coordinator

Carl Zeiss Canada Ltd.; Toronto; Hybrid; CAD 47,000 - 59,000; Full time

Benefits offered by this job

Medical Vision

Dental RPP

Employee Assistance Program

Paid time off

Job summary

Carl Zeiss Canada Ltd. is seeking a Sales Coordinator for a hybrid Toronto role. You will support field sales by handling enquiries, converting quotations into orders, and coordinating with factories and logistics to ensure timely fulfillment.

The ideal candidate is bilingual (English/French) with customer-service experience in a technical environment, highly organized, and proficient in MS Office; SAP experience is a plus. This position offers competitive pay and benefits.

Qualifications

• Minimum a post-secondary diploma or degree in business.
• Experience in customer service in a technical environment preferred.
• Strong English and French written and verbal communication.
• Highly organized with ability to prioritize and manage time.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Experience with SAP is preferred.

Responsibilities

• Promptly answer inquiries from customers and internal teams in English and French.
• Convert quotations into orders with factories.
• Coordinate between Customers / Sales Reps / Factories / Logistics.
• Monitor open orders and communicate until closed.
• Maintain CRM master data accuracy.
• Support inventory levels for sales initiatives.
• Document orders and ensure SOP compliance.
• Assist with process-improvement initiatives.
• Provide back-up to service coordinators.
• Other duties as required.

Skills

Bilingual English/French

Communication skills

Organizational skills

Customer service

MS Office

SAP experience

Education

Post-secondary diploma in business

Tools

SAP

Job description

About Us

How many companies can say they've been in business for over 180 years? Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location

This is a hybrid role that is located at our office in Toronto.

What's the role?

The Sales Coordinator processes customer sales orders. Additionally, the Sales Coordinator provides invaluable support to our field sales team by managing enquiries about inventory levels, lead times, and logistics. Sound interesting?

Sound Interesting? Here's what you'll do:

• Promptly answer incoming internal and customer phone and email enquiries in English and French.
• Convert CRM sales quotations prepared and submitted by our field Sales representatives into sales orders placed with our factories.
• Act as liaison between Customers / Sales Reps / Factories / Logistics Providers to ensure successful execution of customer orders.
• Monitor open orders and provide timely communication and action until orders are closed.
• Coordinate with the Master Data team to ensure accuracy of the CRM databases.
• Help manage inventory levels to support sales initiatives and demonstration activities.
• Document sales orders and ensure compliance with SOPs.
• Participate in continuous process improvement initiatives.
• Provide back-up to the Service Coordinators as needed.
• Other duties as required.

Do you qualify?

• Previous working experience in customer service, preferably in a technical environment.
• Must have excellent verbal and written communication skills in both English and French.
• Must be highly organized, be able to prioritize and manage time effectively.
• Working knowledge in MS Office applications Word, Excel, Powerpoint, etc.
• Experience working in an SAP system would be preferrable.
• Solid communication and interpersonal skills.
• Must be able to work closely with other departments.
• A post-secondary diploma or degree in business would be preferrable.

The annual pay range for this position is $47,000 - $59,000 and is also eligible for a performance bonus. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

We have amazing benefits to support you as an employee at ZEISS!

• Medical Vision
• Dental RPP
• Employee Assistance Program
• Paid time off including vacation, personal, and sick days
• The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Your ZEISS Recruiting Team: Kyle Lota

As part of our recruitment process, we currently do not use Artificial Intelligence (AI) to assess applications or make hiring decisions. This job posting is for an existing vacancy.

Accommodation ZEISS is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people. In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together. Join us today. Inspire people tomorrow. Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.