Sales Coordinator

Canlan Sports TM; Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

Canlan Sports is seeking a Sales Coordinator with a passion for sports and recreation. This inside sales role involves managing complex sales processes and fostering community outreach. The ideal candidate will demonstrate strong sales skills, customer service orientation, and the ability to manage multiple projects while ensuring customer satisfaction.

Qualifications

• 1-2 years experience in sports/recreation is an asset.
• Proven sales experience, especially in inside sales.
• Ability to work independently and as part of a team.

Responsibilities

• Uncover additional sales opportunities through effective management of contracts and events.
• Develop and execute sales strategies to maximize revenue.
• Manage customer relationships to ensure satisfaction and long-term engagement.

Skills

Communication

Organizational

Customer Service

Education

Post-secondary diploma/degree in business, marketing, or recreation

Tools

MS Office

Social media

Database management

Job description

Canlan Sports is the largest private sector operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers' need for service excellence and are committed to it.

Job Summary

The Sales Coordinator is an inside sales professional passionate about selling the sports and recreational experience with a competitive advantage. They are responsible for uncovering additional surface sales and booking opportunities through effective management of complex surface flow, including contracts, spot rentals, public programs, tournaments, birthday parties, and corporate events.

This role supports the entire sales and community outreach process, from promoting the complex's products and services to maintaining ongoing communication with customers throughout the customer 'life-cycle'.

Accountabilities

Business Goals, Planning, and Work Management

• Adhere to and support Canlan's mission, vision, culture, policies, procedures, and best practices
• Manage and maintain complex operating systems for ice contracts, spot rentals, programs, tournaments, and events
• Develop and promote public programs, manage equipment rentals, develop new tournaments and rental opportunities, and grow surface sales with targets set by management
• Handle contracts, payments, competitor analysis, and other duties as assigned

Sales and Community Outreach

• Assist in developing and executing sales strategies to maximize revenue
• Support the creation of annual surface plans and community initiatives
• Build relationships within the market to create new revenue opportunities and enhance existing customer relationships
• Participate in regular review processes and work as the Manager on Duty when required

Customer Focus and Relationship Management

• Ensure customers have a best-in-class experience and satisfaction
• Manage customer relationships from initial contact through ongoing engagement to maximize revenue and ensure long-term sustainability

Financial and Administrative Management

• Assist in managing contracts, accounts receivable, and reporting requirements

Strategic Relationships and Conflict Management

• Support collaboration with other departments to achieve complex goals

Abilities, Attributes, and Experience

• Post-secondary diploma or degree in business, marketing, or recreation (asset)
• 1-2 years experience in sports/recreational environment (asset)
• Proven sales experience, especially in inside sales
• Excellent communication, organizational, and customer service skills
• Proficiency in MS Office, social media, and database management
• Ability to work independently and as part of a team, with flexible scheduling including weekends

If interested, please apply online. Note: Only shortlisted applicants will be contacted. We are an Equal Opportunity Employer, committed to diversity and inclusion.

About Canlan Sports

We are the leading owner, operator, and investor in multi-sport recreation, with 16 complexes across North America, offering diverse sports experiences.

Career Opportunities

Explore more opportunities with us and stay updated on new programs and deals. By submitting your application, you consent to receive electronic messages from Canlan Ice Sports Corp. and its subsidiaries.

Event Booking

Book parties or entire complexes for birthdays, corporate events, festivals, and fundraisers. Our instructors also offer private and group training to enhance your skills.