Sales Consultant (Audi Niagara)

Audi Niagara; Ontario; On-site; CAD 65,000 - 110,000; Full time

Job summary

Audi Niagara is seeking a motivated Sales Consultant to deliver exceptional customer service in a fast-paced dealership environment. The ideal candidate will be responsible for understanding customer needs, providing accurate vehicle information, and ensuring a positive experience for all guests. This full-time position offers a competitive salary and benefits, including health insurance and discounts on vehicles. Join a dedicated team committed to community impact and customer satisfaction.

Benefits

Health, dental and vision insurance

Disability, critical illness and life insurance

Employee Assistance Plan (EAP)

Discount on vehicles, service and parts

Discounts to retailers and service providers

Free employee events

Qualifications

• Must have OMVIC Certification or be willing to obtain it.
• Experience with Dealer CRM systems required.
• Valid Ontario Driver's License needed.

Responsibilities

• Provide exceptional customer service and maintain product knowledge.
• Ensure competitive customer car quotes and follow up on vehicle deliveries.
• Comply with company policies and OMVIC regulations.

Skills

Customer Service

Communication

Time Management

Problem Solving

Negotiation

Education

OMVIC Certification

Tools

Dealer CRM System

Job description

Delivering top tier service for over four decades, Audi Niagara is an award winning team who believes in a personalized guest experience. We offer a first-class sales and service consultation while maintaining our commitment to supporting local communities across Niagara.

Audi Niagara is currently seeking a high energy and motivated Sales Consultant to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service to customers visiting our dealership.

About Us

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today :

• Great Experience : Every customer is entitled to a great experience
• Integrity : We are honest and transparent in our actions
• Diversity : We are stronger through the inclusion of people, brands and ideas
• Innovation : We passionately embrace opportunities for new and continuous improvements
• Empowerment : We encourage and support our people in taking initiative
• Giving Back : We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver :

• Utilize systems and procedures, deliver exceptional customer service on all interactions, give all customers consideration and respect, understand their needs, and consistently meet or exceed customer expectations
• Learn and maintain solid product knowledge on manufacturer-specific vehicles and manufacturer-specific rebate, finance and incentive programs
• Project a positive attitude for the benefit of our customers and fellow employees
• Ensure that all work performed is thorough, accurate, and completed in a timely fashion
• Work effectively without supervision
• Attend factory-sponsored and dealer-specified training classes as scheduled by management
• Answer Customer Service phone calls relating to car sale inquiries
• Ensure customer car quotes are competitive and reasonable
• Keep customers updated by phone as to the progress of their vehicle’s delivery
• Inform customers when vehicles are ready to be picked up
• Keep abreast of new equipment, features and tools available and recommend purchases
• Account for all documents; ensure that none are missing
• Follow up with the factory and distributors regarding late vehicle deliveries.
• Comply with strict regulations and requirements of the Ontario Motor Vehicle Industry Council (OMVIC)
• Ability to work in adherence to company safety standards at all times
• Comply with all company policies, standards and procedures
• Other duties as required by management

What you need to succeed :

• OMVIC Certification is required and you must be willing to get OMVIC Certification
• Dealer CRM system experience is required
• Must have a valid Ontario Driver's License and good driving record
• Able to effectively communicate both verbally and in writing
• Strong time management and organizational skills
• Proven ability to deliver exceptional customer service
• Excellent problem-solving and organizational skills
• Ability and willingness to be flexible under changing conditions
• Ability to be creative and persuasive in negotiating
• Ability to exhibit professionalism with a positive attitude under pressure
• Well-spoken, friendly and articulate
• Ability to maintain a high degree of confidentiality
• Must be available to work on Saturdays
• Must be willing to be flexible with work schedules

What’s in it for you?

• Excellent management support and guidance
• Opportunities through our Internal career mobility program
• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events
• Did we mention we love giving back to our communities?!
• This compensation range will be based on knowledge, experience, commission and bonus earnings

Job Type : Full Time - Permanent

Compensation : $65,000 - $110,000 per year

Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 45 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

We thank all applicants; however only those contacted for an interview will be considered. We are an equal opportunity employer and welcome applications from people with special needs. Accommodations will be provided throughout the selection process as requested. For any inquiries please email us.