Sales Consultant

Holt Renfrew; Mississauga; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a passionate Sales Consultant to join their team in a vibrant, fashion-driven environment. This role is centered around building deep customer relationships and delivering extraordinary service, with an emphasis on understanding client needs and preferences. As a Sales Consultant, you'll have the opportunity to work with iconic luxury brands while enjoying a competitive commission structure that rewards your sales achievements. With a focus on continuous learning and development, this position offers a supportive atmosphere where your contributions will directly impact the success of the store. If you're driven, empathetic, and thrive in a fast-paced environment, this is the perfect role for you.

Benefits

Generous Employee Discount

Pension Plan

Health & Dental Benefits

Tuition Assistance

Continuous Learning and Development

Qualifications

• Minimum of three years experience in commission sales required.
• Prior retail sales experience in a luxury environment preferred.

Responsibilities

• Develop long-term customer relationships to increase sales.
• Sell products and provide styling advice to customers.
• Perform sales support tasks including visual merchandising.

Skills

Sales Expertise

Customer Relationship Management

Wardrobing and Styling Techniques

Emotional Intelligence

Collaboration

Multi-tasking

Flexibility

Education

High School Diploma

Retail Sales Experience

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Sales Consultant develops deep, long-lasting relationships with customers that lead to an increase in sales, service, and loyalty. Delivering extraordinary service requires each Sales Consultant to have expertise about the product in their home department and products throughout the store. Sales Consultants aspire to sell a minimum of $1MM per year and are on full commission, which makes their earnings potential unlimited. Upon reaching a volume of $1MM, Sales Consultants are equipped with additional clienteling and customer development tools.

Specific responsibilities include (but are not limited to) the following:

• Sell the entire store and wardrobe customers from head to toe.
• Develop long-term customer relationships by engaging customers.
• Cultivate new customers and introduce them to Holt Renfrew.
• Keep abreast of fashion and style trends and translate this information into advice for clients.
• Focus on the customer – who they are, what they like/dislike, determine needs and preferences, etc.
• Demonstrate product and style expertise, specifically how it will help satisfy the customer’s needs.
• Perform floor recovery, visual merchandising, price change, and related sales support tasks.
• Comply with all Health & Safety policies and requirements.
• Ensure compliance with privacy policies, regulations, and cyber security measures.
• Perform other duties as assigned.

The ideal candidate:

• Proven ability to exceed sales targets.
• Knowledgeable of wardrobing and styling techniques.
• Expertise in establishing customer relationships which translate into sales; is empathetic.
• Skilled at the emotional aspects of a sale; connects with customers and leverages relationships.
• Highly collaborative; working with and through others in a team-oriented environment.
• Entrepreneurial, competitive, self-confident, and self-motivated.
• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision.
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays.
• Minimum of three or more years experience in a commission sales environment.
• Prior retail sales experience in a luxury environment preferred.

The measures of success:

• Contribution to financial objectives.
• Individual objectives linked to the achievement of department goals.
• Feedback from internal and external clients.

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities, and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.