Sales Consultant

Smitty’s Furniture; Kitchener; On-site; CAD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive hourly wage + incentives

Health, dental, LTD benefits

Paid vacation annually

Challenging, meaningful work

Collaborative team

Job summary

Smitty’s Furniture, a fourth-generation family-owned retailer in Southern Ontario, is hiring a Sales Consultant. You’ll help customers furnish homes with Canadian-made brands, handling in-store consultations, order customization, and post-delivery follow-up.

Emphasis on exceptional customer experience and achieving sales targets. The role offers an hourly wage with incentives, comprehensive benefits, and vacations.

Qualifications

• Degree or Diploma in Design, Sales, or related field required.
• Certified Interior Decorator considered an asset.
• 3+ years in customer service, preferably retail furniture.
• Strong written and verbal communication skills.
• Ability to multi-task in a busy retail environment.
• Proficient with MS Office and internet navigation.

Responsibilities

• Engage customers through in-store consultations to foster relationships.
• Follow up on customer leads from online, phone, and email channels.
• Assist customers in customizing orders and staying informed on product details.
• Place orders in the POS system and update customers on lead times.
• Provide post-delivery follow-up and address service matters promptly.
• Participate in in-home selling program with training or credentials.

Skills

Excellent communication skills

Customer service experience

Interpersonal skills

Multi-tasking

Sales-driven

MS Office proficiency

Education

Degree or Diploma in Design or Sales

Certified Interior Decorator

Tools

Microsoft Word

Microsoft Excel

SharePoint

Job description

About Smitty’s Furniture

We are a fourth-generation, family-owned furniture retailer specializing in high-quality, Canadian-made furnishings. For over 75 years, we have been a trusted name in Southern Ontario, guided by our vision to inspire connections and create warmth in every home. With a strong focus on exceptional customer experience, we value the relationships we build with both our loyal customers and our deeply experienced team. Operating from three locations, Hanover, Kitchener, and Barrie, we proudly promote and sell leading furniture and mattress brands manufactured in Canada, living our commitment to quality and craftsmanship every day.

About the Position

Rooted in Smitty’s vision to inspire connections and create warmth in every home, the Sales Consultant ensures that every customer’s experience reflects this commitment. The Sales Consultant helps our customers furnish their home, from finding the right accessory to finishing the entire house. We sell a broad selection of quality Canadian-made brands, and an excellent range of contemporary styles for every room; this allows the Sales Consultant to foster relationships with our customers.

What will you be doing?

• Engaging and fostering customer relationships through in-store consultations
• Following up on customer leads from all channels (online, phone, email)
• Working with customers to customize their order
• Maintain a pulse on product information including available covers and configurations
• Participate in training sessions held by product reps
• Placing orders in our point-of-sale system and maintaining contact with customer for updates on lead times
• Provide customer post-delivery follow up and ensuring service matters or order changes are attended to promptly
• An opportunity to participate with in-home selling program (with appropriate training or prior Interior Decorating credentials)

What is going to help you be successful?

• Degree or Diploma from a recognized university or college in Design, Sales, or a related field
• Certified Interior Decorator would be considered an asset
• 3+ years of customer service experience preferably in a home furniture retail environment
• Excellent attention to detail, and a keen interest in interior decoration is a must
• Excellent written and verbal communication skills
• Ability to multi-task in a busy retail environment
• Strong interpersonal and relationship building skills
• Ability to navigate the internet and use computer programs such Microsoft products (Word, Excel, SharePoint etc.)
• Highly driven goal oriented and motivated to achieve sales targets

What’s in it for you?

• Competitive earnings, based on an hourly wage plus incentives earned on delivered sales, with an expected overall range of $45,000 to $75,000 per annum
• Comprehensive group benefits, including health, dental, and LTD
• Paid vacation annually
• A challenging, meaningful, and rewarding work environment
• Work alongside a caring, collaborative group of teammates who genuinely want to make a positive impact and connect with each other

What you should know about our Recruitment & Selection Process:

• This posting is for a new vacancy within our organization.
• We do not use artificial intelligence to screen, assess or select applicants.
• If you are selected for an interview, we will notify you within 45 calendar days of the date of your interview

Smitty’s, we are dedicated to living our values: W.A.R.M.T.H (Welcoming, Attentive, Refined, Meaningful, Teamwork, and Humble). in our everyday operations. We are committed to breaking down barriers and providing equal opportunities for all in employment. We are dedicated to working with applicants who require reasonable accommodation during the application process, ensuring that every candidate has the support they need to bring their best forward. To request accommodation, please reach out to [e-mail]. Rest assured that all information shared will be handled in accordance with applicable privacy laws and our company's policies.

We sincerely thank all applicants for their interest. Due to the high volume of applications we receive, only those selected for an interview will be contacted. If you don’t hear from us, please don’t be discouraged. Your experience may be a better fit for a future opportunity, and we would be delighted for you to apply again.