Canadian-Made Furniture Sales Consultant

Smitty’s Furniture; Kitchener; On-site; CAD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive hourly wage + incentives

Health, dental, LTD benefits

Paid vacation annually

Challenging, meaningful work

Collaborative team

Job summary

Smitty’s Furniture, a fourth-generation family-owned retailer in Southern Ontario, is hiring a Sales Consultant. You’ll help customers furnish homes with Canadian-made brands, handling in-store consultations, order customization, and post-delivery follow-up.

Emphasis on exceptional customer experience and achieving sales targets. The role offers an hourly wage with incentives, comprehensive benefits, and vacations.

Qualifications

• Degree or Diploma in Design, Sales, or related field required.
• Certified Interior Decorator considered an asset.
• 3+ years in customer service, preferably retail furniture.
• Strong written and verbal communication skills.
• Ability to multi-task in a busy retail environment.
• Proficient with MS Office and internet navigation.

Responsibilities

• Engage customers through in-store consultations to foster relationships.
• Follow up on customer leads from online, phone, and email channels.
• Assist customers in customizing orders and staying informed on product details.
• Place orders in the POS system and update customers on lead times.
• Provide post-delivery follow-up and address service matters promptly.
• Participate in in-home selling program with training or credentials.

Skills

Excellent communication skills

Customer service experience

Interpersonal skills

Multi-tasking

Sales-driven

MS Office proficiency

Education

Degree or Diploma in Design or Sales

Certified Interior Decorator

Tools

Microsoft Word

Microsoft Excel

SharePoint

Job description

Smitty’s Furniture, a fourth-generation family-owned retailer in Southern Ontario, is hiring a Sales Consultant. You’ll help customers furnish homes with Canadian-made brands, handling in-store consultations, order customization, and post-delivery follow-up.

Emphasis on exceptional customer experience and achieving sales targets. The role offers an hourly wage with incentives, comprehensive benefits, and vacations.