Sales Centre - Agent, Sales Centre (Remote)

Sunwing Travel Group; Toronto; Remote; CAD 40,000 - 60,000; Full time

Job summary

Ein dynamisches Unternehmen in der Reisebranche sucht engagierte Mitarbeiter für den Kundenservice. Diese Position bietet die Möglichkeit, remote zu arbeiten und flexible Arbeitszeiten zu genießen. Sie werden Teil eines leidenschaftlichen Teams, das sich für außergewöhnlichen Kundenservice einsetzt und die Möglichkeit hat, an sozialen Initiativen teilzunehmen. Mit umfassender Schulung und Unterstützung werden Sie in der Lage sein, Kundenanfragen effizient zu bearbeiten und zur Verbesserung des Gesamterlebnisses beizutragen. Wenn Sie eine Leidenschaft für Reisen haben und in einem kundenorientierten Umfeld arbeiten möchten, ist dies die ideale Gelegenheit für Sie.

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice und Verkauf.
• Flexibilität, abends und am Wochenende zu arbeiten.

Responsibilities

• Beantwortung eingehender Anrufe von Geschäftspartnern und Verbrauchern.
• Kundenbedürfnisse mit verfügbaren Produkten abgleichen.

Skills

Kundenservice

Verkauf

Kommunikationsfähigkeiten

Teamarbeit

Detailorientierung

Education

TICO/OPC Zertifizierung

Tools

Softwareanwendungen

Job description

Employer Industry: Travel and Tourism

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with a flexible schedule, including evenings and weekends
- Dynamic team environment focused on customer-centric values
- Chance to contribute to social responsibility initiatives
- Comprehensive training provided to ensure success in the role
- Fun, passionate team that shares a love for travel

What to Expect (Job Responsibilities):
- Answer inbound phone calls from business partners and direct consumers efficiently and accurately
- Match customer needs with available products and secure bookings
- Share customer feedback and suggestions to enhance the overall experience
- Learn and utilize software systems to manage incoming requests effectively
- Collaborate with colleagues to resolve customer complaints and inquiries

What is Required (Qualifications):
- Minimum of 1 year of customer service and sales experience
- Flexibility to work evenings and weekends
- Ability to work in a remote environment with a quiet workspace
- Proficient computer skills and ability to navigate various software applications
- TICO/OPC certification is a great asset

How to Stand Out (Preferred Qualifications):
- Previous call center experience
- Familiarity with travel industry products and services
- Strong communication skills and a friendly demeanor
- Proven ability to work collaboratively in a team setting
- Detail-oriented with a focus on delivering exceptional customer service

#TravelIndustry #CustomerService #RemoteWork #CareerGrowth #TeamCulture

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