Sales Associate, Full-Time - Versace Vancouver Outlet - BC

Michael Kors; Vancouver; On-site; CAD 45,000 - 65,000; Full time

Job summary

Versace Vancouver Outlet is seeking a dynamic Brand Ambassador to deliver an exceptional client experience and promote our Retail Excellence Program. You will meet and exceed sales goals and drive client data capture while fostering lasting relationships with clients.

With at least two years in luxury retail, you will thrive in a fast-paced environment, handle consignments, and support events. Versace is an equal opportunity employer and values inclusive talent development.

Qualifications

• Minimum two years’ experience in a retail environment, luxury experience preferred.
• Understanding of specialty retail and clienteling strategies.
• Proficient with basic computer tools (POS, Excel, Word, email).

Responsibilities

• Be a Brand Ambassador by providing an exceptional client experience.
• Meet and exceed sales goals daily, monthly, and yearly.
• Meet and exceed targets for client data capture.
• Develop genuine client relationships to hit KPIs such as sales, UPT, and ATV.
• Process returns and exchanges and handle consignments.
• Support team in creating new client relationships and events.
• Maintain after-sales service and follow-up communications.

Skills

Client relationship management

Sales targets

Retail POS

Data capture

Clienteling

Tools

POS system

MS Word

Excel

Email

Job description

GV-OUTLET Vancouver Position reports directly to the General Manager.

Responsibilities

• Be a Brand Ambassador by providing an exceptional client experience.
• Embrace and promote our Retail Excellence Program with our clients and staff alike.
• Meet & exceed sales goal targets (daily, monthly, yearly).
• Meet & exceed targets for client data capture.
• Create & foster genuine client relationships that will result in hitting and exceeding core KPIs: (sales, UPT, ATV).
• Maintain client relationships through after sales service: not limited to but to include thank you notes, follow up phone calls, follow through of product repair or maintenance.
• Support the team in generating new client relationships while maintaining those that are existing.
• Open and close consignments.
• Process returns and exchanges.
• Ability to communicate effectively & build strong partnerships with clients, peers, and management.
• Develop business driving initiatives, contests and events.
• Handling customer's repairs and advising clients about best fit of pieces.

Experience & Key Competencies

• Minimum of two years’ experience in retail environment – luxury experience preferred.
• Full understanding of specialty retail, including how to effectively clientele.
• Computer skills including operation of retail point of sale system, Word, Excel and email.
• Ability to thrive within a high paced environment, multi-tasking with ease while maintaining a balance of daily responsibilities.
• A positive, outgoing, high energy personality that is entrepreneurial and sales focused.

— Versace is an equal employment opportunity employer.

Versace’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Versace also prohibits harassment of applicants and employees based on any of these protected categories.

In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience. Compensation Range: 0.00 - 0.00 CAD.

Founded by Gianni Versace in 1978, Versace is built on the principle of freedom — empowering fearless self-expression through every touchpoint, from fashion, interiors, fragrance, hospitality and more. Its fierce spirit of independence and progressivism fuels its relationships with the world's most influential figures, positioning Versace at the heart of culture. To own and wear Versace is to embrace a life without inhibition, without prejudice, accepting of deeply human truths and contradictions: a desire for classicism and innovative Italian artisanship, strength and sensuality, quietude and the volume raised to max. It is a luxury Italian vision with deeply Mediterranean values, committed to uncompromising quality in its designs for a complete life.

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