Sales Associate - Full-Time

Kiokii and...; Vancouver; On-site; CAD 22,000 - 30,000; Full time

Job summary

Kiokii Inc. is seeking a friendly Sales Associate to join our Vancouver store and deliver top-tier customer service with in-depth product knowledge of Asian beauty trends.

You will greet customers, assess needs, promote ongoing promotions, and process transactions using our POS and Kiokii Loyalty program. You’ll also help maintain shelves, manage inventory, and support store opening and safety standards in a fast-paced retail environment.

Qualifications

• Previous retail, sales, or customer service experience preferred.
• Enthusiasm for the Asian beauty industry with a willingness to learn and stay informed on trends.
• Excellent attention to detail and organizational skills with strong communication.
• Team-oriented with a friendly and energetic personality.
• Basic math proficiency for inventory counts and loss prevention.

Responsibilities

• Greet customers with enthusiasm and provide an exceptional shopping experience.
• Assess needs and offer personalized solutions using in-depth product knowledge.
• Stay informed about promotions and sales to assist customers effectively.
• Process transactions using the POS system and Kiokii Loyalty program.
• Maintain stock levels, organize shelves, and assist with inventory counts.
• Ensure products are labeled, priced, and presented to store standards.
• Support store opening, cleanliness, and safety compliance.
• Perform ad-hoc duties as assigned.

Skills

Retail experience

Customer service

Product knowledge

Communication

Teamwork

Cash handling

Inventory management

Attention to detail

Adaptability

Tools

Point-of-sale (POS) system

Job description

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 27stores across North America to-date and more to come!

About the Role

As a Sales Associate, you will provide top-tier customer service with outstanding product knowledge to all clients. Including but not limited to…

• Greet all customers with enthusiasm and deliver an exceptional shopping experience in a friendly and professional manner
• Assess customer needs and inquiries by asking open-ended questions to provide personalized solutions, leveraging your in-depth product knowledge to support them in selecting the right products
• Stay informed about current sales and ongoing in-store promotions to keep customers updated and enhance their shopping experience
• Ensure smooth and accurate customer transactions by efficiently utilizing our point-of-sale system and Kiokii Loyalty Reward Membership Program
• Foster positive relationships with customers to encourage repeat business and long-term brand loyalty
• Manage the shipping and receiving of incoming inventory by unloading, unpacking, and inspecting for accuracy and any damagesin a timely manner
• Organize products on shelves and in storage areas, following proper inventory
• procedures to maintain stock levels of all items
• Conduct regular stock counts andassistin resolving inventory discrepancies or overstock situations
• Ensure products are properly labelled, priced, and presented in accordance to store standards
• Support with store opening and setup
• Keep store clean, organized, and compliant with safety standards
• Performs ad-hoc duties as assigned

What We're Looking For

• Previousretail, sales, or customer service experience preferred
• A deep enthusiasm for the Asian beauty industry, with a commitment to learning, sharing knowledge, and staying informed on the latest products and trends to better serve customers
• Excellent attention to detail and organizational skills, combined with great communication and interpersonal skill
• Team-oriented with a friendly and energetic personality
• Strong problem-solving abilities and able to adapt to customer needs and inventory needs change
• Basic math proficiency for scheduled inventory counts and supporting loss prevention efforts
• Adheres to company policies and maintains compliance with workplace safety standards and protocols
• Ability to work in a fast-paced environment and multitask effectively
• Basic mathproficiencyand ability to handle cash and transactions accurately
• Ability to stand, walk, and lift up to 30lbs.for extended periods of time, and ability to bend, stoop, and reach for products on shelves or storage areas
• Comfortable using ladders or step stools to climb and access higher shelves or stock
• Willing to work in a retail setting that may require moderate noise levels, bright lighting, or fluctuations in temperature

Vacancy type: NEW/BACKFILL

Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.

The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.